ProFlight Towers not responding to me

(mrdenial) · (mrdenial) **Join Date: Sep 2006** 09-11-2008, 7:03 AM

I have two wakeboard racks from ProFlight that are less than 1 year old. For some reason, they don't mount correctly to my tower. I've emailed and left a message for ProFlight and haven't heard anything back.

It sucks to spend over $400 for something that doesn't work and then you don't get a call back.

It's been almost two weeks since my email and 5 days since I've left a message.

Anyone know what could be going on with them?

(kirk) · (kirk) **Join Date: May 2003** 09-11-2008, 8:02 AM

I have not had any experience with them, but see this link...

http://www.wakeworld.com/MB/Discus/messages/3183/618252.html

(scwellman) · (scwellman) **Join Date: Nov 2006** 09-11-2008, 8:53 AM

Typical ProFlight...take the money and run!

(gymboarder) · (gymboarder) **Join Date: Feb 2003** 09-11-2008, 9:25 AM

Daniel,
I had a similar expreience in 2002 only I wanted to purchase wakeboard racks. I called for a month and no one retrned my phone call. I finally gave up and purchased them from another company. Two weeks after I purchased them from the other company they called telling me how much they were and wanting my credit card. I said forget the order I already purchased another set from a competing company. Needless to say they were pretty rude so I just hung up. I hope you get your problem resolved.
If I was you I would call every day and bug them until you get a call back.
Just my $.02

(denverd1)

proflight is quickly digging themselves pretty deep in the customer service game... again, good to know.

(mrdenial) · (mrdenial) **Join Date: Sep 2006** 09-11-2008, 3:38 PM

I have sent another message to them asking for help, we'll see.

(mrdenial) · (mrdenial) **Join Date: Sep 2006** 09-12-2008, 7:32 AM

I got a message back from ProFlight. That is a step in the right direction. I'll let everyone know how it turns out.