Since we pointed out the not so great customer service experiences in the other thread, I thought I'd take the opportunity to speak out about a great customer service experience I had today in a new thread.
A little over 2 years ago I bought a Covermate custom boat cover from Overtons. It was a blue Sharkskin cover to match my Supra. For the last year the blue dye on the cover has been bleeding off on my boat upholstery leaving blue stains everywhere the cover touches the upholstery. It's getting so bad that my hands will be blue after handling the cover. Being over 2 years old I figured I was SOL on a full warranty replacement, but I figured I would call Overtons anyway to see if I could get a discount on a new cover. I called and spoke to Kevin and then later with Brandon at Overtons. After explaining my issues they said no problem; send the cover back and we'll replace it with a new one!
Rather than go a few weeks without a cover while waiting for the exchange, I went ahead and paid for a new cover and then they will refund my credit card once they receive the defective old one. I'm really stunned at how easy this whole transaction was. I was fully prepared for the typical runaround you often get when trying to return something that is over 2 years old.
If any of you are in need of anything boat related I highly recommend Overtons!