Hi Mike: This EXACT same thing happened to us. I posted about it and a fellow wakeworlder emailed me with the manufacturer's name and number of the boardrack. We called them directly and they told us they would fix it. They were actually wonderful about it. But now I am convinced that these boardracks have a flaw in their design. I've seen several complaints on here about this exact issue. We spoke to Ski World about it. While they were more than willing to help us out, we decided to call the manufacturer directly because we want them to understand that we think it's a flaw and not a user error. I think if people keep coming forward, they'll understand that this is all too common. We were told though that if you leave your boardrack arm open after you take out a board... when you turn around to pick up your rider when down, the rope can get caught on the boardrack causing this "rod" to bend. I don't think this is what happened with ours, but even if it was... that's seems a little weak to me..... Here is the manufacturer name and number... They are actually very pleasant to work with. Best of luck! Gere Marie Corp. 847-540-1154
|