Sam,
I have been following this post and it seems like you have had an issue with some of our products. I would like to know if you have had any communication with anyone here and what was done about the issue for you? Please feel free to e-mail me directly at
marc@roswellwakeair.com or call 780-962-0868 ext 234.
To address your concerns specifically polished aluminum was the preferred finish chosen by our customer- We tested and looked at anodized racks but the finish was not what they were looking for. The polished finish can be kept up with regular maintenance and a decided advantage is the ability to restore the finish to brand new with a good aluminum polish.
Swivels- We are offering our customers the ability to trade in their swivels for our S.I. version at no cost. Customers can contact their dealer and we will gladly get new S.I. swivels adapted for the Supra rack out.
There were a few runs of clips that were made with a lower grade aluminum and as soon as this was determined we immediately switched to stainless steel across the line. I have these clips in stock and if you are experiencing any issues I would like to help you resolve them as part of our ongoing commitment to work with our customers.
We try and work with our customers whenever possible to resolve any issue they are having. I am very aware that your time is valuable and I can ensure you we strive to make our customers time on the water worry free. As with any company or product we do have issues that arise and from time to time they are not something we have seen through our testing. We need and value feedback from customers to #1 - fix the issue for them and others with the product and #2 – to design and develop better products in the future.
I would value your feedback and I hope other wakeworlder’s can attest to the fact that we do our best to work with our customers to resolve any issues they may have.
Justin,
Thanks for your support- I have forwarded your feedback throughout our company and our design and QC departments are both looking into this issue immediately.
To help clarify the AMP issue we recently had the head international sales guy from Phoenix Gold up here at Roswell and Justin you are correct- The RSD 250.2 amp is the recommended amp for the Vamp Spins. They are wired internally in series and therefore, as Byron eluded to, operating at 2 ohms. One of the major reasons we went with Phoenix Gold, besides the incredible clarity of their RSD line, was their reputation for making some of the world’s best amplifiers and I was personally assured by the rep from PG that your amp and all the amps we offer from them are exceptional performers at 2 ohms.