Last March I had to cancel a flight to Vegas that was non-refundable because I booked online. I was told that I could get a flight credit and I was emailed a 16 digit # and told that I had to use the credit inside of a year. I'm ready to do that but can't get through the automated system to talk to a human being to explain my situation and nothing on the website applies to me. Does anyone have experience with this? The only thing I have is a 16 digit #.
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