I know a lot of people have had shops give them great service and I just wanted to make a thread to share good experiences.
Here's mine:
Yesterday I placed an order with Troy at the BoardShack (
www.theboardshack.com ) for a new LG Proline handle and line. I got home from my final today and saw a package waiting for me. I was confused as to what it could be but opened it to find my new LG handle and line, the latest Alliance magazine, and a host of other stickers and goodies. I hadn't asked for overnight shipping but here, almost 24 hours later was my gear. I've bought from them before and they're still the only shop I've ever found that took me to the lake to demo gear. No demo costs, they arranged the lake trip for me, and it was in their boat and on their dime. Every time I talk to Troy he is super appreciative for the business and his passion for the sport always gets me more amped to ride.
Anyway, if you're in the Phoenix area or don't have a (good) local shop then don't hesitate to contact the Boarshack for an awesome rider owned experience.