Anyone else have crazy Proline problems?

Ok, so in the spirit of trying to support local business, i decided that instead of ordering off of the internet I would order through a local shop. So like easily 2 and a half weeks ago I order an LG2 as my handle ate it. They said it should about a week and they would have it in for me. Well, I've been calling and calling and every time Proline has a different excuse for why the dealer doesn't have my handle yet. I'm just incredibly irritated as i really don't have a backup handle aside from an old slalom one and summer is coming to a close here in Northern WI. Anyone else had problems getting stuff from Connely?