I used USAA. The rates and fees were great with no surprises. However, I have to admit that the service I received at the time was less than stellar. Granted, everyone and their mother was refinancing last year and every lender was super busy. The processor assigned to my file was buried with too many loans and as a result her service suffered.
Example, I was told at the last minute that my original survey could not be used since it was more than 8 years old. I shelled out $350 for a new survey only to find at the closing table that they were using the original. I later found out that the 8 year rule was BS anyway as there had been no improvement/changes to the property.
Aside from that I went with USAA because I knew that there wouldn't be any shady surprises along the way that some brokers who over promise and under deliver often dump on you at closing.
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