Stefani,
Stay away from Antlers!!! Everytime I think about it I get more fustrated..... I will TRY tomake this short & sweet but don't think I can
I went check out on the DOC, lady says boat looks great, thank you. I go upfront to check out & they inform me there is a hold on my deposit & they will call me later this week with the charges - LOL. Out front theere were 3 other groups of renters dealing with a simillar mess like mine =(
I said, I can wait - she said she doesnt know the total damages are or what for??? I said, how is there a deposit hold, yet you don't know what it's for & the costs.... I told her I understand you are simply the messenger, please get me someone who can help. She informs me that NO one can help me and to go home & we will call you later. At that point I said I will sleep in your parking lot, I am not leaving without a list of damages and costs. She calls the manager out & she goes back in her office, the place is not that busy and they make me wait a good hour + for nothing. The manager comes out pulls the sheet - $900.00 in cleaning costs.
The first lady had the list the entire time & detailed list of charges but didnt want to tell me and tried to get me to leave. The manager lady says these charges are due & theres nothing she can do for me. I advised her when I checked out they said the boat was clean & I owed nothing, so down to the dock I go.
I speak to they women who checked me out & she said the boat was fine & tab was 0.00. I asked for Steve the DOC manager. Steve indicates he saw the boat before we were done cleaning & I dont appreciate you punk kids thrashing my boat. Do you guys know what respect is??? I am biting my tongue and trying to stay cool calm & collective with every ounce of rationality in my body. ( thinking to myself - I am 30 years old to start, we are on Shasta which is filled with Red dirt & lastly the HB came with no hose to wash off the docks )
Steve went over the charges:
500.00 for carpet cleaning ( a houseboat has a 2 ft by 40 ft run & had plastic lining over the top - cmon now)
100.00 for the screen opeeling from mesh ( a 1.00 fix )
100.00 for mopping ( mopping - cmon now )
100.00 for weather strippin on the slider peeling off ( who knows if we even did this + its a 5.00 part )
100.00 for a toilet seat cap missing. ( again picky and a 2.00 part )
I said how does the boat look now Steve & he said a lot better. These were obv. estimates & I began to question them when he got more upset & said I have to send people into town for parts & I can charge you for ordering , shipping and labor costs.... With every bit of patience in my body I calmly got the cleaning fees down to 450.00 which I was still ROYALLY PISSED off about but better than the 900.00 to start.
I bought the 18.00 a day insurance plan for nothing, I could have sunk the boat & been better off. I was well aware about cleaning and brought my own supplies, pine sol, 409, wipes, paper towels, etc... We mopped all the floors, cabinets, dishes, walls & even matresses =(
The other renters on the dock were charged a 100.00 an hour to go back down to there boat to RE CLEAN in to get some of thier deposit back.
I thought about filling complaints & disputes with Visa but you know what there time will come. I plan on renting houseboats at least 1x a year & Antlers will never see a dime of my money & hopefuylly not your either...
Here are 2 quick movies I shot on our way out - boats clean IMO
http://stunnin.com/SHASTA/DSCN0239.MOV http://stunnin.com/SHASTA/DSCN0240.MOV Lzy