Slingshot: New BAD customer service

I dont know how many of you ride Slingshot's product, but I was a strong believer in them. Their customer service used to be the BEST. I am now convinced that I will no longer buy anything they sell, due to how things are going now. Its not the same as it used to be, and I understand the economy isn't so hot, but they should definitely have someone working in warranty that knows their own butt from a hole in the ground... And as far as I can tell, they have some people working in departments they definitely should NOT be in.

All in all, I see Slingshot's customer service going straight down the drain! After a couple things happened recently, I REFUSE to purchase anything they sell now.

Anybody else had any issues? I feel that I am not the only one who has these feelings now!

nice first post... I have not had to deal with their warranty dept, but did have to talk to customer service, I had a good experience with them...

uhh ohh... maybe more time is needed to get things in sway after the change up? i have not had to deal with customer service. probably wont till those RAD boots come out. i want to check those out (like everyone else )

http://www.wakeworld.com/forum/showt...king+slingshot

Originally Posted by behindtheboat

http://www.wakeworld.com/forum/showt...king+slingshot

There's no need to reference the old thread...none of the text transferred over (at least it hasn't yet).

I haven't had to deal with them since Kyle left... but while he was there it was seriously better than best.

I would call with a problem, expect they could do nothing and would have understood, and next thing you know I have the warranty guy's cell phone so he could help me resolve my problem while he was on vacation.... hard to beat that.

yea, it's supposed to transfer over sometime Dave said. You can also change the display mode and see the text

Originally Posted by nomore

I dont know how many of you ride Slingshot's product, but I was a strong believer in them. Their customer service used to be the BEST. I am now convinced that I will no longer buy anything they sell, due to how things are going now. Its not the same as it used to be, and I understand the economy isn't so hot, but they should definitely have someone working in warranty that knows their own butt from a hole in the ground... And as far as I can tell, they have some people working in departments they definitely should NOT be in.

All in all, I see Slingshot's customer service going straight down the drain! After a couple things happened recently, I REFUSE to purchase anything they sell now.

Anybody else had any issues? I feel that I am not the only one who has these feelings now!

you wouldn't happen to be an ex-employee or ex-rider hiding behind an alias, would you?