I have email them before, I would email Paul Obrien Directly he seems to be the best guy to contact. his email is
aul@hyperlite.com">paul@hyperlite.com. Or if you have a warrenty issue you can mail it to the warrenties department directly, that has always worked in the past. The best suggestion that I can give you is to ride O'brien there gear is the best plus they have a great warrenty department. Good Luck