How Good is Hyperlite's Customer Service.

(michaelb) · (michaelb) **Join Date: Feb 2009** 02-24-2009, 8:00 AM

I'm asking because i just bought a 08 Hyperlite Roam,and I here they break alot so will it be a pain in the slay bells to get another roam. or should i be very careful,how easily do they break if you only do presses and no rails.

(westsidarider) · (westsidarider) **Join Date: Feb 2003** 02-24-2009, 8:09 AM

Hype is pretty good about taking care of you fast. there have been times where i called them on a monday and had a replacement by thursday.

(steezyshots) · (steezyshots) **Join Date: Feb 2008** 02-24-2009, 8:29 AM

It is excellent!

(jwat142) · (jwat142) **Join Date: Jan 2002** 02-24-2009, 9:58 AM

I recently had a very good experience with Hyperlite's customer service. They will take care of you as long as it's within reason.

(hyperlite1622)

hyperlite is the best i have had plenty of experience with the customer service department and there really cool give them a shout i bet they will help

(westsidarider)

depending on where you live and how close you are to a dealer it may be easier for you to just go in to the shop as well. if the shop has them in stock most of the time they will just swap it out right there for you so you dont have to even deal with HYPE directly and wait for them to ship you a board

(innov8) · (innov8) **Join Date: May 2005** 02-24-2009, 2:26 PM

Its grrrreat!!!

(bp22) · (bp22) **Join Date: Oct 2006** 02-24-2009, 2:30 PM

They are great. I had the 06 Drive boots which tore after a few months. My shop sent them back for replacements. The second set of 06 Drive boots tore again (bad design). HL replaced them with the 07 model. Same design and they tore again after a few months. HL then replaced these with a new 08 model which have had no issues.

(eubanks01) · (eubanks01) **Join Date: Jun 2001** 02-24-2009, 3:07 PM

I've always received amazing service from Hyperlite. They have replaced boards that were many, many years old. Their service has always impressed me.

(greg2) · (greg2) **Join Date: May 2002** 02-24-2009, 9:18 PM

Nothing but the best!

(nwa) · (nwa) **Join Date: Jul 2005** 02-24-2009, 9:46 PM

I have always purchased Hyperlite products because of how great they have taken care of me and every issue I have had over the last 4 or so years. I second Jason's point, my ride shop has also been terrific in helping me manage the process.

(hawkeye7708) · (hawkeye7708) **Join Date: Feb 2007** 02-24-2009, 11:02 PM

Hyperlite did an excellent job helping me out when I broke my Parks, a par of 3DS boots, and a Roam in one summer ;-)

(n00b) · (n00b) **Join Date: Mar 2006** 02-25-2009, 12:34 AM

I must be the exception, I took a tumble on my roam and the inserts ripped out.

I had it shipped from the US to Ireland, Hyperlite told me to go to the shop I bought it from, Boardersmall who in turn told me to go to hyperlite.....and the circle of pass the blame went on until I just gave up.

That was my first and only Hyperlite. Lesson learned.

(brodie_chaboya)

If you are not hitting rails and you break your roam it will most certainly get warrantied. I have only broken mine when I hit the pavement falling off a rail.

(spinner_x) · (spinner_x) **Join Date: Jun 2008** 02-25-2009, 10:43 AM

They were great for me. They sent me a brand new pair of bindings when mine ripped, and then since they took so long to be shipped to me, they sent me another pair of a newer version of their bindings for free!

(wakeborder5) · (wakeborder5) **Join Date: Jun 2002** 02-25-2009, 11:04 AM

^That was an accident and keeping the mis-sent pair is a crime

(mkrueger313) · (mkrueger313) **Join Date: Jan 2007** 02-25-2009, 2:22 PM

they have warrantied every board i have had sent in so theyve been goood to me

(bfnaci) · (bfnaci) **Join Date: Dec 2008** 03-04-2009, 7:28 PM

Hyperlite has great customer service, the best I have seen.