I just wanted to share some positive experiences I have had with Centurion (Fineline) since I purchased my boat new in late 2002. I have a 2002 Hurricane. My boat had some minor issues after I bought it. I had ballast pumps going bad or sticking and some other problems that needed tending to. I ended up taking it to the local dealer (not where I purchased the boat) on several occasions to have these things and others that had come up fixed. I was given the run around no less than 6 times with this dealers service dept. on a variety of issues. I was down during prime season last summer (missed the 4th of July and several weeks when I was told on numerous occasions that I’d have the boat back)
. Following that I had some prop damage due to a rock jumping in front of me (it was a bad summer) after the 4th time in for service (still having pump and fuel filter issues) and this same dealer tried to pull a fast one and put a 3 blade back on my boat trying to tell me this is a better prop than the OJ 4-blade my insurance company paid to fix!!, yada yada, said he replaced the pumps except I marked them to make sure this time. Sure enough the same pumps came back to me… These guys couldn’t even diagnose a bad Fuel Filter that was causing a fuel starving problem after 4 visits to their shop!
Anyway, I got all these things resolved, because I got Centurion/Fineline involved after I realized what an unbelievably dishonest and frankly, incompetent shop this was. The guys name at Fineline is John Beaudry and he is the BOMB! As an example, I asked John what could cause this starvation issue, and he immediately said it sounds like a problem with a fuel filter and sent me a new one in one day. I immediately put it on and that was the fix. The shop hadn’t even bothered to call for help in diagnosis. John recommended an alternate service dept. (Sterling Marine - Jacob) and they are and have been extremely honest and forthright and fix my boat when I need it fixed. As long as the maintenance is standard, the boat is in and out in no time. I have had some issues with my Faria gauges and John was incredibly helpful in taking care of these and now is still being helpful with info on changing more gauges and installing PP in my boat. These guys are the epitomy of customer service in my book and I felt they deserved some good press in a public forum. Another example of this is today I asked John if it would be a big deal to order a rocker switch direct. His first response was “What’s your address? I’ll put it in the mail.” How frigging great is that!!!
Anyway. Sorry for the long post…but I had to give props to these guys. These are only a couple out of the many times I have had good service and help from Fineline. I don’t think anyone in this industry can still consider their service to be sub par (I never felt that pain from them..EVER). I know I’m not the only Centurion owner that is totally satisfied with the helpfulness and customer oriented attitude coming out of Fineline’s Merced, CA plant.
HATS OFF TO FINELINE AND STERLING MARINE!!!
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