NMMA to Award Indmar 5th Consecutive Customer Satisfaction Index Award
Millington, Tenn ~ For the fifth consecutive year, Indmar Marine Engine owners have consistently reported outstanding customer satisfaction with their Indmar engine. The National Marine Manufacturers Association (NMMA) will award Indmar for excellence in customer satisfaction as part of the NMMA’s Customer Satisfaction Index (CSI) program at the 2010 International Boat Builders Exhibition and conference (IBEX), Tuesday, September 28.
The Marine Industry CSI Awards program honors participating manufacturers that actively measure customer satisfaction and pursue continuous improvement to better serve the customer. Award recipients achieved and maintained an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past year, based on information provided by customers purchasing a new boat or engine during the period between April 1, 2009 and March 31, 2010. Participating manufacturers must survey all new boat buyers during this period. For this reporting period, the program surveyed more than 40,000 consumers.
“Team Indmar sets rigorous standards that must be met in order to achieve an outstanding level of performance,” explains Chuck Rowe, President of Indmar. “Receiving this award, based off the experiences of the end user, is one of the greatest honors we could receive and is evidence of a finely-tuned staff, OEM and dealer network. We couldn’t be more grateful for our loyal following and the success that would have seemed outside of our reach 30 years ago.”
Indmar Marine Engines has set many industry standards. They were the first marine engine manufacturer to bring electronic fuel injection (EFI) to the marine market and also the first to manufacture catalytic converter-equipped engines as a standard production process. Innovations such as these have paved the way to a cleaner, greener and safer boating experience. Makes you wonder what Team Indmar has up their sleeve next! Stay tuned for Indmar’s reveal of the all new industry-leading Factory 5 year warranty.
For more information about Indmar Marine Engines, please visit indmar.com
Indmar is the world’s largest privately held manufacturer of gasoline-powered inboard marine engines. Indmar takes pride in building marine engines for the long run – manufacturing cutting-edge, inboard power technologies that outperform & outlast competitive brands while remaining environmentally friendly. For more information about Indmar Marine Engines, please visit indmar.com.