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Old    scott smith (sherman)      Join Date: Feb 2002       09-16-2003, 6:33 PM Reply   
Just wanted to give a big thank you to hyperlite. My 2001 belmonts ripped right next to the top lace. I took them to the shop I bought them from and they sent the in for repair it took a little time 4 weeks but they sent me a pair of 2003 no chargeThat is what I call customer service way to go Hyperlite
scott
Old    mark (propkiller)      Join Date: Aug 2003       09-16-2003, 7:06 PM Reply   
Thats cool. I bought a pair of O'Brien link bindings and when the top lace loop ripped off they said "oh". So I have a small bolt holding them together until i buy a different brand. Maybe I'll try hyperlite next time.
Old    C.I.E. J-Rod (jarrod)      Join Date: May 2003       09-17-2003, 7:26 AM Reply   
I've been waiting 6 weeks for my replacement Parks overlays. So, I would like to give a big, "YOU SUCK" to Hyperlite.
Old    wakeboard_iraq            09-17-2003, 10:20 AM Reply   
"oh".

Sorry to laugh Mark but that is funny!
Old    ALee (aaronlee13)      Join Date: Jul 2001       09-17-2003, 11:08 AM Reply   
my buddy sent in his 3060's and has been waiting since August 4th for them...
Old    byazn            09-17-2003, 11:28 AM Reply   
I sent my 03 Highbacks in on July 14 and they have not even gotten to them. YEA great customer service. But I am happy for you though thats cool!
Old    scott smith (sherman)      Join Date: Feb 2002       09-18-2003, 1:35 AM Reply   
About the only thing I could say is stay on hyperlite let them know you are not happy with the service be a pest dont just send them in and wait till they send them back keep on them like I said BE A PEST
scott
Old    Chris Johnson (team_o)      Join Date: Jun 2002       09-18-2003, 5:49 AM Reply   
Mark, Who was it that said "oh"? Your dealer or O'Brien? That is definitely a warranty item that should be replaced or fixed no questions asked.

Let me know the details chrisj@obrien.com

Chris

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