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Old    Tings (tings00)      Join Date: Aug 2005       08-14-2017, 8:59 AM Reply   
i broke the bottom of my housing where you attach it to mounts. Luckily the housing didnt crack because we were on water. I need to get a new housing but not necessarily a back door. Its for a hero4 silver that has the LCD screen. Wanted to see if anyone has had luck with an aftermarket housing or if i should stick with one from gopro
Old    Mike Abate (mikeab8)      Join Date: Jan 2013       08-14-2017, 9:48 AM Reply   
I don't know how old your GoPro is but I did the same thing to my hero 4 housing and I called GoPro and they warrantied me a new one. I never tried any aftermarket housings.
Old    Tings (tings00)      Join Date: Aug 2005       08-14-2017, 10:18 AM Reply   
how old was yours when you did that? Do you know if there are warranty time limitations?
Old    Mike Abate (mikeab8)      Join Date: Jan 2013       08-15-2017, 8:55 AM Reply   
Not sure how old it was at the time, it was a few years ago. I didn't know if anything was covered or not but but snapped my housing tabs and 2 sticky mounts and called and they had me take pictures of them and sent me new ones. I don't know their limitations but its worth a call to them to see if they can help you out
Old    Tings (tings00)      Join Date: Aug 2005       08-21-2017, 8:38 AM Reply   
thanks for the advice. I contacted GoPro and they are sending me a replacement.
Sent me this reply:

"Great news! I am pleased to inform you that I have gone ahead and set-up the courtesy replacement for the Standard Housing for HERO4. This should be arriving in no time.
This type of case is not covered under the warranty. However, we really want to do something to help you out. That's why we are giving you a one-time courtesy replacement for the Standard Housing for HERO4.
I just want to make sure that you're going to have a positive experience in using your GoPro. Please take note to take good care of it the next time you use it, alright?
I just want to let you know that GoPro is very honored to be a part of your everyday adventures.
Please let me know if you have further question or concern."
Old    Nacho (denverd1)      Join Date: May 2004       08-22-2017, 7:20 AM Reply   
wow. GoPro cust service is awesome

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