Originally Posted by shawn_scott
How would the dealer know about a boat starting on its own. How would the dealer know about the wedge going down on its own. How would a dealer know about the window. Dealer does not install decal on side. Yes the dealer should fix these issues. But the boat should not come in looking like this. I have bought 14 Malibu boats and now have an axis. I help prep the boats when the come in. The boats coming from Malibu right now are not the best.
Malibu makes a nice boat, that's for sure. But I'm not sure how you can say they are #1 given the quotes you have stated (correctly) in the very recent past.
I just keep reading post after post about quality control issues at the factory. In another post you mentioned the new ownership. Maybe that's the problem... the company is owned by bankers, not boat people.
Anyway, I hope they turn things around. I have always liked Malibu. Sounds like you've had good customer service from some folks at Malibu, and your comments about a strong dealer cannot be overstated. But you shouldn't need all that factory help on a new boat. I bet you didn't need to cal the factory on your other Malibus.