I ordered from them once. As far as the purchase goes i was completely satisfied. The did leave me hanging as far as a broken board warranty, saying i should contact manufacturer directly. Again that is only one experience, so take it with a grain of salt.
Actually, as long as the mfg has good warranty you usually come out better going direct on board warranty, cause you can sometimes score the next year's model as the replacement. Retailers typically always have enough inventory to get you the same model year.