Hello everyone. My name is Patrick and I am the owner of Boat Bling. I greatly appreciate all of the great words and support for our product.
Shipping - we are not attempting to make any money on shipping - its never been our goal. Recently, we did upgrade some software on our site which has caused some shipping calculation issues. We have been working through them and almost have them all solved. We ship daily and use 200lb certified boxes and pack everything heavy to ensure your order reaches you in a timely and safe manor. Shipping should cost around $14-$24 between 1 to 4 quarts (depending on your location) and about $20-$24 for a gallon depending on your location. Our larger bulk packages are around $30-$35 to ship (approximately 50lb or so) which is offset by the bulk savings of the product. We now ship exclusively through FedEX Ground only because of the great track record we have with them...we have approximately 1 claim for every 150 orders that go out. Unfortunately...you get what you pay for and when we offered the Priority Mail Flat Rate shipping for $12.95, the tracking of the package is poor and the damage rate was high. We understand that you purchase our premium products with the expectations of receiving them quickly so you can clean your boat and enjoy your next trip.
Also, we are growing our dealer network everyday. If you have a local dealer that you want to sell our product please have them contact me or email me the dealer's name and I will personally contact them. We are now in select Cabelas' locations as well. Feel free to enter your zip code on our website to find your local dealer.
I was not aware that the 'contact us' section on the website was not working properly - that is also being looked at immediately, as well our 800 # asking for your fax. I apologize for those issues and we'll get them resolved ASAP. If you have any questions or concerns - please feel free to contact me anytime at email@example.com
and I will return your email promptly.
We are very busy and that's a great thing, but our business has always been based on customer service and phenomial products. We will never compromise any of these and no excuses will ever be given. If we don't meet your expectations on either of these, I want to know.
talltigeguy...great speaking with you yesterday as well. Your order is on the way!
I want to personally 'Thank each of YOU!" for making our business such a success. We continue to grow everyday and greatly appreciate your support, loyalty and referrals.
Thanks again and Happy Boating.
PS...a little bit about me....its great to be a part of such a great wakeboat community. I began wakeboarding the early 90s when it first started...had the first board with 'boots' and then the first twin tip boards...yet still just continued to try flips and hurt myself. I had the opportunity to attempt and learn new stuff with the Bill McCaffrey and Shawn Murray back in the early 90s - needless to say, they landed everything that I didn't
I've been around this sport and boating since the beginning and have an amazing respect and passion for it all. I boat locally in Phoenix almost every weekend at Bartlett Lake, so if you see a Boat Bling boat, feel free to come by and say hi. You can find me at Lake Havasu a few times a year along with our favorite lake...Lake Powell.
We've had a Malibu boat since 1995 and absolutely love it. Now, I also have a DCB mach 26...I seem to be injured much less these days. I love talking boats and cleaning so contact me anytime with questions.