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Old    Bo Z (Narglfrob)      Join Date: Mar 2010       03-22-2010, 1:35 PM Reply   
Hi, new to the forum. Apologies if this is a stupid question.

Just had a board crack in half width wise between the feet. I submitted a warranty claim to customer support who proceeded to inform me that their boards are not covered under warranty if it has been used on sliders/kickers!?! (it has)

Is this the industry norm, or should I be pissed off? Its a well known company.

Thanks in advance.
Old    Paul Martin (silentknight04)      Join Date: Jun 2008       03-22-2010, 1:40 PM Reply   
its normal, most all board companys have this clause in there warranty. I go to TSR all the time and been through a few boards myself for the same reason, its just easier to move on and buy a new board..... thats why now i have a board for rails and one for boat. just food for thought......
Old    Bo Z (Narglfrob)      Join Date: Mar 2010       03-22-2010, 1:50 PM Reply   
bu... wh...

... ahhck, bummer. Well thanks for letting me know. At least I know I'm not being screwed alone. They mentioned something about a discount on a new board, hopefully its a good one!

Cheers
Old    Paul Martin (silentknight04)      Join Date: Jun 2008       03-22-2010, 2:05 PM Reply   
I would suggest any flex board would help with the problem so you dont keep on trashin your boards, no worries. good luck with the new board buying, i am doing the same thing right now.....
Old    Andy Nintzel (andy_nintzel)      Join Date: Sep 2004       03-22-2010, 2:06 PM Reply   
O'briens rail boards, the R5 and the Local are warrantied for sliders.,
Old    Ben Ax (hawkeye7708)      Join Date: Feb 2007       03-22-2010, 2:25 PM Reply   
Bo,

It's an industry standard that boards aren't covered under warranty. Even the boards with special Grind Bases, or Enduro Bases, basically the ones made made to be rail specific aren't covered, they're just meant to hold up better on the rails to prolong the life of the board as you won't be getting any warranty from it if it breaks due to rail riding. I'm 99% sure the O'Brien R5 and Local that And mentioned are the ONLY boards currently out that carry a warranty for rail damage. At least I haven't come across any others. That is pretty solid of whichever board company you dealt with to offer you a discount.
Old    Benjamin (bendow)      Join Date: Sep 2005       03-22-2010, 2:47 PM Reply   
I went through 5 boards in 1 season at TSR....Andy knows what it's like going through boards...fortunately his are free!
Old    Bo Z (Narglfrob)      Join Date: Mar 2010       03-23-2010, 11:21 PM Reply   
Ok update to my situation. All I have to say is Slingshot is the dopest company ever! They reviewed my case and decided to warranty my board!!

Im stoked, Slingshot for life!

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