Best thing to do is tell them Comcast or something, is offering you a killer deal, and ask what they will do for you?? Usually under the threat of you leaving they will offer you a discount. With my Iphone in my car I canceled Sirius radio and they immediately offered me a lower rate as did Direct TV in the past.
How to reach a live person:
Speak "Yes" when prompted
Speak "Operator" continuously until transferred. I had to say it about 5 times
BTW thought you moved to Auburn?