Picked up one of their speaker/light combo's about a month ago... I'm running it through a Nakamichi 4 channel amp. While I was at the lake I heard a loud pop, looked up an saw what appeared to be confetti coming out of one of the speakers... it blew.
Called Kieth at Loud Liquid, told him the story.. he tells me to send it back and he'll replace it. That was 3 weeks ago!! Being the lazy guy that I am, I haven't even taken it out of the box(on my tower) to send it back...
I got an e-mail this morning from Kieth who got my e-mail from my dealer.Talk about follow-up. He wants to know why I haven't sent his speaker back.. I explained that I've been too lazy to do it. He laughs, asks for my address and told me he's going to send me the replacement anyway... when I get it I'm supoosed to send the blown one back.
People take hours to complain when they receive poor service... I'm taking a couple of moments to pat these guys on the back.. awesome product.. awesome service.
I can't believe he called my dealer to get into contact with me...heh.