maybe that IS how they do it. i just checked. i have never really e-mailed the company, just reps of the company here and there in the past.
here is a link to the self serve onliine case form thing, you can try that. there is a option for "WAKEBOARDING: GENERAL QUESTIONS" in the "case issue" box http://buyslingshotsports.com/s.nl/it.I/id.77/.f?sc=24&category=3452
i also think there is a different contact on the tags that came with my boots i'll have to look it up... but it could be a warranty contact?
in the mean time hold tight and see if someone has a better answer and/or try the case form thing. OR try asking all of us. you might get an answer you need!