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Old     (bigdad)      Join Date: Apr 2002       04-01-2003, 12:08 AM Reply   
I recently ran into some issues with my dealer and Iím curious to know how others feel about this situation and have any advice.

My brother and I bought a brand new 2002 Moomba Mobius LSV last year. I got a fair deal; it was the standard boat show pricing that included a couple of extra incentives. We had ordered the boat with some options; one was a three piece hatch. It cost an extra $400 for this option. The boat arrived a couple of months later (March 2002) and to our dismay it didnít come with the three piece hatch. The dealer told us that Moomba no longer made the three piece hatch because of structural problems. For compensation the dealer sold us two board racks for $400 (regular price of $500). I contacted Rick Tinker at Moomba and asked about the three piece hatch problem. He told me there never was a problem and there was a mistake when my boat was put together. He said the three piece hatch could be ordered and installed without any problems.

I contacted my dealer and told them this. They said they would go ahead and order a three piece hatch. The agreed price would still be $400. However to save the dealer some costs in shipping he said they would have Moomba send the hatch when they order a new load of boats (July 2002). We figured no problem as we were still ecstatic about having a new boat. July came and went and I contacted the dealer. They told me they had to cancel their boat order and said it would be here in the fall. No big deal as the one piece wasnít too much trouble. I again called the dealer in October and asked about the hatch. I was told the hatch didnít arrive with their boats and they would have it sent in January when they get a load for the boat shows. No problem, the water was getting cold anyway. January came and again I asked. Again I was told it didnít arrive but this time they would just have it sent via UPS. I asked how much and they said $400.

I contacted the dealer a couple of weeks ago about the hatch and they later called me and told me the hatch was in. My brother brought the boat in last weekend to have it installed as well as have some service done to the engine and minor warranty work. However now they told him the three piece hatch would cost $500. My bro said they told us $400 but the dealer said it cost them a lot of money to have it shipped and they needed to recuperate their costs. Now considering they gave us board racks at a discount ($100 savings) I guess we can consider this a wash but I feel it is a little unfair. It took them a year to give us our hatch and now it cost a $100 more than we originally agreed to. I donít know whose fault it is that it didnít come with the boat but I feel we have been more than patient.

I know itís a long post but does anyone have any advice. Suck it up or complain about it?

(Message edited by bigdad on March 31, 2003)
Old     (joesell)      Join Date: Apr 2001       04-01-2003, 7:20 AM Reply   
They quoted you $400. I wouldn't pay one cent over $400. It's not your fault it didn't come with the boat in the first place. It's not your fault it didn't come with the other shipments, (all three times). Things happen, maybe they just forgot about it. Who knows?
You have been more then patient. Maybe you need to remind them about how long you've waited and see what they say.
Old    max1            04-01-2003, 7:36 AM Reply   
They should comp you the hatch. Firt of all your dealer is a punk for telling you that the hatch was no longer available. I would pitch a beeochh to Rick.
Old    tclagggym            04-01-2003, 8:02 AM Reply   
Wow! that is one bad deal. I would kick out a letter to the maker of the boat. They can't be happy with the dealer treating you like that.

Old     (bbeach)      Join Date: Jul 2002       04-01-2003, 8:09 AM Reply   
Its not going to hurt your dealer to eat the $100 difference. I would pay $400 and not a penny more. I've noticed dealers seem to be a bit forgetful sometimes. This is definately their fault.
Old     (bog)      Join Date: Sep 2002       04-01-2003, 9:09 AM Reply   
you have been way too nice to them. First off they screwed up, then lied, then wanted to save money shipping!! If he wanted to make money off the order and provide good customer service he should have had that thing in MANY months ago. Dont let him get over on you again!!
Old     (tlb)      Join Date: Feb 2003       04-01-2003, 9:20 AM Reply   
I would make them comp. it to you! Writing a letter to the manufacturer wouldn't be a bad idea either way.
Old     (johns)      Join Date: Sep 2000       04-01-2003, 9:53 AM Reply   
I would write a letter to Rick Tinker about this issue. He seems to be the man that always comes through for customers of Supra/Moomba. It is hard to tell who screwed up the order on the 3-piece hatch in the first place. It is certainly not fair for you to have to pay for more than the original quoted price. It just kills me that these dealers try stuff like that. They are risking loosing a customer for a couple hundred dollars. Bad business on your dealers part in my opinion. On the other hand, you want to build a good relationship with your dealer so he does not try to jack you around on your next service visit. Hope you get it worked out to your satisfaction. Peace
Old    bigd            04-01-2003, 10:00 AM Reply   

Man UP! They're playing you like a cheap fiddle. The only people that get walked all over are the ones that let it happen. If I had been waiting for a year for a part that I ordered on a new car/boat/whatever and was still paying anything at all I would be pitching a royal biatch. You are letting them not only charge you the ORIGINAL PRICE, but MORE! They're just seeing how much you'll take before you say uncle. You're what salesmen call a "lay down" - someone who just say yes to everything without complaining or asking for more. Contact the manufacturer, complain about the dealer lying to you, and threaten a lawsuit. You'll get your stuff for free, and you'll get a lot better service from here on out too. Nice guys really do finish last...

Oh by the way...

Dealers do not treat the "friendly" customers any better than the "problem" ones. Usually it's just the opposite - they've been raked over the coals for non-performance by the "problem" customer and are on their best behavior when it comes to dealing with them. As for negotiating sales in the future - they know they're dealing with a worthy opponentin the "problem" customer, and good ones welcome the challenge...

(Message edited by bigd on April 01, 2003)
Old    chris_hargis            04-01-2003, 10:15 AM Reply   
I would pay him the $400 and then start making excuses about the other $100. Start with your dog ate the checkbook and you will have to wait for your new checks to come in, then use: my mailbox was set on fire and my checks were in it and they burned up, so I have to wait for more checks again. Just keep using stalling tactics like they did.

Either that, or present them with a bill for your troubles that totals a couple of thousand for having to wait a year to get the cover you hatch you ordered originally.
Old     (salty87)      Join Date: Jul 2002       04-01-2003, 10:30 AM Reply   
i'd try to work it out with them as much as possible, try to save the relationship. but, if it comes down to either $500 or nothing....take the nothing. tell them to enjoy having the hatch in their inventory or ship it back at their cost.

any other dealers in your area?
Old     (auto)      Join Date: Aug 2002       04-01-2003, 11:48 AM Reply   
Don't put with this BS, that is just wrong, the main issue being they lied to you.
Old     (sdub)      Join Date: Jan 2003       04-01-2003, 12:10 PM Reply   

Either the dealer messed up on the original order, or the manufacturer messed it up. I dont see how you messed anything up. For them to feed you the line of its not available anymore is so typical of dealer BS.

I would kill them with kindness. Be super nice but firm, and tell them you only want to pay $300 for all your hassle. Then settle for $400 of nothing.

(Message edited by sdub on April 01, 2003)
Old     (collin)      Join Date: May 2002       04-01-2003, 12:27 PM Reply   
I agree with salty, after a year of problems, tell them to keep it. Call Moomba directly and either deal directly with them or request the name of the next closest dealer. Listening to Moomba on this site they seem like a good group of guys.
Old     (rson)      Join Date: Jun 2002       04-01-2003, 1:04 PM Reply   
I second the motion, Most of the time when a boat company catches a whiff of bad press/pissed off owners etc. the will bend over backwards to help you out. Call Moomba, I am sure at least they will sell you the hatch at dealer cost just to satisfy you. Keep us posted on what happens.

Old    bcw            04-01-2003, 1:41 PM Reply   
Call Supra and explain what has happened to you. I'm sure they will be more than helpful in dealing with the situation.
Old     (ralph)      Join Date: Apr 2002       04-01-2003, 2:03 PM Reply   
Salty's on to it, tell them to keep the hatch, order another one from someone else, even if you have to pay the $500.
Old     (h20jnky)      Join Date: Mar 2003       04-01-2003, 4:47 PM Reply   
Not a penny more than $400! Better Business Bureau ring a bell? Give them a call----ask them what they think?
Or you could just get rid of both hatches altogether? Mount a nice set of chromed wet headers out and over the back, big polished blower on top, nice big ram-air intake, maybe a 10 shot of NOS......... Then when your "ride" is featured in "Hot Boat" Magazine you can personally thank your dealer for giving you the great idea! :-)
Old    wakerookie            04-01-2003, 5:08 PM Reply   
BullSh@#, make the original dearer fix your problem, for FREE! Than politely as you want, I wouldn't be, tell them you will be no longer doing business with them. (If you have another dealer close by, if not handle this part as nice as you can. )Consider the $100 savings as an apology for screwing your order up the first time, and the free 3 piece for screwing you over for a year. You have been more than understanding. I would be willing to bet that anybody from Moomba that has read this thread is cringing at the thought of all this wonderful publicity. Hell I think you ought to share with the rest of us exactly who this dealer is so we can pass the name around. Make sure we all boycott the SOB. Good Luck , you have way more patients than me!
Old     (bog)      Join Date: Sep 2002       04-01-2003, 5:49 PM Reply   
is A.P. a doctor?
Old     (supradoug)      Join Date: Dec 2001       04-01-2003, 7:43 PM Reply
Old     (batman)      Join Date: Nov 2001       04-01-2003, 8:54 PM Reply   
The BIG problem here is your FUTURE relationship with this dealer! To bad man, he quoted it saying it would come with other boats and I am sure that's how it got there by now! Call moomba!
Old    steveaz            04-01-2003, 9:15 PM Reply   
"Save the relationship with the dealer"....what relationship? They've lied and their business ethics suck!

I think I'd talk to Skiers Choice and request that another dealer be authorized to work on the boat as your current dealer is obviously not trustworthy or competent.

Good luck,
Old     (bigdad)      Join Date: Apr 2002       04-01-2003, 10:02 PM Reply   
Thanks everybody for your responses. You guys gave some great advice.

First off, this is not a Moomba / Skiers Choice problem whatsoever. I have contacted Moomba on a couple of occasions in the past and both Rick Tinker and Matt Brown have responded very quickly and great to deal with. Moomba is an awesome company. This is a problem strictly with my dealer.

I didnít want to name my dealer because Iím not looking to publicly chastise them. This is the second boat we had purchased from this dealer and we always had the boat serviced there. We have always dealt with the sales manager and each time he has been very courteous and professional. My brother and I are more upset because we felt we had been lied to. First they told us the three piece hatch was no longer available, when I told them Moomba said it was they told me they ordered the hatch immediately and they were just waiting to ship it. It never got shipped in their boat orders. When I contacted the dealer a couple of months ago the sales manager asked if we wanted to keep the same colors because he was going to order it and ship it UPS. I was a little confused because I thought it had been made already and we couldnít change the colors because ďitís sitting in the factory waiting to be shippedĒ. The whole time the agreed upon price was $400.

I wasnít there when my brother took the boat in to be serviced (Sat 3/29) and have the hatch installed. I just found out about the increased price of the hatch yesterday. According to my brother, when he dropped the boat off the sales manager said the price was now $500. My bro said no the price was supposed to be $400. The sales manager then gave a sob story on how the hatch is a new design and is more expensive and the dealer had to pay for the shipping and shop guys to install it on the boat and the whole job is going to cost the dealership $1250. My brother isnít very confrontational and just let it go although he thought about leaving the dealership and telling them to shove it.

I thought about calling the dealership and letting them know we werenít going to pay the extra $100. I even thought about emailing Rick Tinker or Matt Brown and see if they can help. The only thing that is stopping me is that they have our boat in their shop. If they see me as a problem customer then there is a chance they wonít do the work on my boat properly or do shoddy work. Since I wasnít there, I sent the sales manager an email today asking him to justify the price increase. I figure it is one last chance for the dealer to redeem themselves before I go to the next step. We pick up the boat on Saturday so I can keep you guys updated if you want to know what happens. If they still make us pay $500 for the hatch then my brother and I are prepared to let them know how upset we are and we are prepared to go to another dealer / boat manufacturer for our future service and boat purchases. I will probably also let Matt Brown or Rick Tinker know about this. We just want the boat back in one piece before we piss the dealer off. Either way our relationship with the dealer is tainted forever.

H20jnky Ė chromed headers, blower, big air intakeÖ. Uh no. But thanks for advice.

Old     (h20jnky)      Join Date: Mar 2003       04-01-2003, 11:46 PM Reply   
And I thought they called you "bigdad" for a reason? Come on, I was really hoping to see pictures of something like that! Anyhow, best of luck with your excessive dealer issues......Maybe a few speeding/parking tickets will get his attention?
Old    trey_tiller            04-02-2003, 6:50 AM Reply   
A.P.- i'm the se sales mgr for skier's choice, work with rick and matt at the plant. sorry to read about your unpleasant dealer experience, i can asure you that the situation you've described above isn't the procedure skier's choice wants to see problems handled through our dealer network. thank you for sparing the individual dealer embarrassment by not identifying them in this forum but i would like to help you with this problem if i can. feel free to contact me at the plant anytime today or you can reach me at thanks and look forward to hearing from you.
Old    skionone            04-02-2003, 8:31 AM Reply   
I would tell your lame ace dealer to take that three piece hatch and well that's just me!
Mr. se(I'm assuming South East) sales mgr(manager)
very nice words of inspiration you offered this guy and how nice of him for sparing the poor dealer. Hmmmm lets see....Bay Area, CA What dealer could that be???
Old     (bigdad)      Join Date: Apr 2002       04-02-2003, 8:43 AM Reply   
Once again Skiers Choice steps up. Iím very happy with the boat and have been very impressed with Skiers Choice as a company.

I only wrote this thread because I was disturbed about the price increase and was looking for some outside independent advice to see if I had any right to complain. I figured only 2-3 people would respond but all of you gave some advice to think about.

I do think waiting a year for an order is a bit excessive. Should I get it for freeÖ Realistically no but it would be nice. Like I said we are all prepared to pay the original $400. I just hear stories from time to time how other people talk about their dealers and how they get free stuff all the time. I guess I just feel like Iím missing out and being taken advantage of.

Thanks Trey for the post. Iíll update you with the final outcome.
Old     (sdub)      Join Date: Jan 2003       04-03-2003, 11:46 AM Reply   

Wow, the SE Sales Mgr. responds. Cant get any better or more helpful than that. Impressive and very cool.


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