So I guess we're never EVER going to get a sticky put at the top of this forum that answers all the frequently asked questions, such as "WOW OMGZ look at this super deal, but is this place legit?" Because, as many of us know, if you have to ask if the deal is too good to be true, then it probably is. Anyways...
Cameta Camera, one of the companies that's been asked about, is officially in the business of bribing customers to remove any/all bad ratings submitted to Amazon.com. I've ordered from Amazon, and I know a few others here have as well, and I'm OK with the fact that the order is actually placed through another random shop because I feel like Amazon.com will ultimately go to bat for me should some issue arise...so now here's some proof that Amazon does have power and that you should think twice before ordering from Cameta Cameras.
actual screenshot of the below email exchange can be found on the above link.
Wow. I wrote a bad review of Cameta Camera and they offered to PAY ME to take it down.
Really the depths these guys will sink to knows no bounds. I recently purchased a Nikon D3 from Cameta Camera, via Amazon. I trust Amazon with these purchases and they’ve never really let me down. The one decent local camera store in Marin never has much in stock and I wanted this camera body to arrive in time for a special event (plus I just hate the city.)
I know NY area camera stores are notorious, but this one had the D3 in stock and said it’d arrive on time. How bad could it be?
Well for an extra $75 in shipping they basically tossed the D3’s box from Nikon loose in a larger box and sent it along. It got here on time but the box looked like a cow had sat on it. I was kind of shocked — but the D3 was fine. Nikon’s packaging was pretty good.
I called Cameta, they were just flat out rude to me. Grumpy and bitchy like an Amazon buyer didn’t count and if I had the camera and it worked, why was I called. I decided to leave an Amazon review. The text of which is in the email I am about to block-quote. I was shocked, within 1 day of leaving this review to get back the following response from Cameta. Know ye this — they sent it AGAIN 1 day later as if I may have missed it.
back is nothing compared to the risk they took with a $5000 camera that is likely to become an extension of my arm. This thing is going to be my best friend — I’ll carry it everywhere. If the D3 had shown up broken, I’d have been so sad AND the hassle of sending it back and waiting for a new one would have made me extra sad.
From: Auctions On Behalf Of maryann
Sent: Monday, April 28, 2008 11:18 AM
Subject: Amazon Order 103-2015980-719****
We are writing you in regards to the recent order placed through Amazon, shipped from our company Cameta Camera. We have become aware that you had an unpleasant experience with our company according to the feedback that you left as seen below:
“Rude on the phone. Really, Really, poorly packaged. I think they could have used enough bubble wrap or packing materials when sending a $5k camera. It was shifting around in the box. Would not buy from again.”
After looking into the said situation, we are not sure who you spoke to. However, we are looking into the situation as customer service is our number one priority here at Cameta Camera. In addition, we are also going to be speaking to the shipping manager in regards to how the unit was packaged and shipped. We also have the following option to offer you as a remedy.
We are ready to issue you a credit for $75.00 back to your Amazon account (which is the original freight paid). Our’ only concern is that in the past we have made an accommodation for a customer but they have left us negative feedback anyway. If you would be willing to remove your negative feedback remark to our account (and then email me to let me know that it has been done) I will issue the credit right away. We pride ourselves on good customer service and we are willing to work with you.
If you do decide to remove the feedback left in exchange for the refund please follow the instructions below.
Removing Feedback You’ve Left
If you’ve left feedback on a Marketplace or Merchant seller and would like to remove it, you can do this through Your Account. Please note that feedback cannot be edited, only removed; once you have removed feedback for a seller, you will not be able to post new feedback for that seller.
Go to http://www.amazon.com/your-account.
Find the pull-down menu next to “View by Order.” Select “Orders placed in the past 6 months”, and hit the “go” button.
After you sign in, you’ll find a listing of your recent orders. Select the relevant order and click the “View order” button.
You will find a feedback section 2/3rds of the way down the page. To remove feedback, click on the “Remove” link in the feedback section of the order summary.
You may only remove feedback if it is 60 days or less since you left the feedback.
We thank you for your time and consideration and hope that you can resolve the issue as soon as possible.
I like how the Customer Service Rep gives a step by step instruction on how to remove bad ratings.