I just checked out this thread and thought I'd respond and see if I could help you out. I am bummed that you've had issues with your Shane boots. Unfortunately, that's something that all manufacturers occasionally have to deal with... warranty issues. We do our best to build bomb-proof boots, boards, etc..., but there will always be a small chance that something will go wrong. As you can tell from this thread, some people have never had issues, some have had multiple issues. We hope that nobody ever has issues, but in the cases where issues arise, we try our best to solve them immediately. Mike is a great CS rep and has unfortunately not had luck getting you any boots because our delivery of those particular boots has been delayed. The Shane and Watson CT boots are very popular boots and we're constantly on backorder with them... ask any dealer and they'll confirm. Our next batch of bindings is scheduled to arrive next Wednesday. I will make sure you get a pair of replacement boots at that point. Please email me directly @ email@example.com
and I'll make sure it's taken care of (that is if Mike hasn't already dialed it in). I really apologize for the delay.
I want to reply to a few of the other posts, as well.
I 100% agree with Mitch... in most cases your local dealer is the best bet for warranty help. They usually have the items in stock and can help you immediately. If there are circumstances that make that not possible, you should always feel free to contact us (especially if your dealer has gone out of business).
James... you need to check yourself. First you are wrong in saying that we outsource our warranty. Our warranty claims are handled in-house by our CS crew and the warrantied items are sent to our warehouse in Redmond, WA. There is no relation in this process to anything that happens at HO or CWB or Ronix, etc... Motion Watersports is us and O'Brien... our in-house warranty crew handles all of our warranty issues. Second... financial problems? What the heck are you talking about? Please don't say things that aren't true on here just to start a rumor. I love Wakeworld, but I hate posts from people that claim they know something when they don't. Please stick to commenting on things you know to be facts.
To the rest of you... everyone here at LF apologizes for any delays you may have experienced. Our #1 goal is to help all of you have fun on the water. We know that delays in warranty hurt that experience and we do our best to keep the delays to a minimum.
Thanks for the support... have a great summer!