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Old    Cliff Griffin (seattle)      Join Date: Mar 2002       05-02-2008, 4:23 PM Reply   

Long story short. I broke a fork on one of my series one board racks last weekend. I couldn't find anyone that sells them nearby, so I decided to contact Fusion direct. I called and left a message Tuesday night. First thing next morning a gal calls me back. I told her what happened and that I was desperate to have it replaced by the weekend. She told me the rack was past warranty but she could sell me a replacement for the broken fork at cost. I was elated at that point just knowing I didn't have to dole out a bunch of cash for a brand new rack. She told me she'd try to get it out asap. Well I figured it would take until at least early next week.


When I got home today the part was on my door step.

Old    Tanner Russell (tanner)      Join Date: Oct 2005       05-02-2008, 4:40 PM Reply   
Yes, cindy took care of me as well on my speakers.
Old    mendo247            05-02-2008, 5:39 PM Reply   
Old    Joe Heinemann (deltamud)      Join Date: Sep 2006       05-02-2008, 6:06 PM Reply   
About three years ago I had a problem with a rack, nothing real drastic. I called Fusion. Three days later same thing. New rack and they threw in a Fusion shirt. Unreal service.
Old    Joe Umali (dakid)      Join Date: Feb 2001       05-02-2008, 6:30 PM Reply   
the thread title led me to think you were going to tear 'em a new one like you do when you talk about the rams.
Old    Ryan (bsebllhglyknit)      Join Date: Jul 2007       05-02-2008, 7:58 PM Reply   
what phone number did you use to call fusion?
Old    Nu Bu (05mobiuslsv)      Join Date: Apr 2006       05-02-2008, 8:21 PM Reply   
Nice, beats the hell out of them telling you to get bent huh...
Old    Joe Heinemann (deltamud)      Join Date: Sep 2006       05-03-2008, 2:03 PM Reply   
Ryan, I am sorry, but I cannot find their number. I do remember it being a real adventure trying to find it. I finally went to Ultimate Water sports in San Jose, and an employee gave me the #.
Old    Jeff Baker (innov8)      Join Date: May 2005       05-03-2008, 2:16 PM Reply
Old    Tanner Russell (tanner)      Join Date: Oct 2005       05-03-2008, 7:55 PM Reply   
Toll Free: 1-877-863-8746
Phone: (925) 924-1365

Either or ;) .... LEAVE A MESSAGE!!!!!!!!
Old    Ryan (bsebllhglyknit)      Join Date: Jul 2007       05-03-2008, 8:33 PM Reply   
I have 5 calls into them so I can file some warranty claims on some stuff. No returned phone calls, I sent them a fax. no response. I pretty sure the 925 number is the one I have on file. I hope I get some kinda of phone call. I have tons of warranty stuff piling up.
Old    Tanner Russell (tanner)      Join Date: Oct 2005       05-04-2008, 1:35 AM Reply   
Ryan lets not blow things out of proportion?.... they only make 4 items to have claims on, and not like you got 4 or 5 boats.
Old    Ryan (bsebllhglyknit)      Join Date: Jul 2007       05-04-2008, 5:33 PM Reply   
Haha sorry I should of clarified. I work in a pro shop and handle all the warranty stuff.
Old    Tanner Russell (tanner)      Join Date: Oct 2005       05-04-2008, 6:48 PM Reply   
I actually thought about that after I posted it. I was like... nahhhhh surely
Old    Ryan (bsebllhglyknit)      Join Date: Jul 2007       05-05-2008, 8:06 PM Reply   
yeah I have 5 speakers that need new leds. 2 didnt come with grills. 3 that need new speakers. and a light bar that came with a cracked light, no bulb and missing screws. Im sure they will take care of it, its just a matter of getting ahold of them.
Old    Newty (newty)      Join Date: May 2005       05-05-2008, 9:38 PM Reply   
I've had nothing but problems. It took 4.5 months to get a clamp and the same (but still waiting) on a replacement speaker. Not so impressed! Good to hear things worked out for some of you guys.


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