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Go Back   WakeWorld > >> Boats, Accessories & Tow Vehicles Archive > Archive through February 21, 2008

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Old    Ben Kerran            02-04-2008, 4:41 PM Reply   
Wanted to take a second and thank Tim and the folks at Pro-Flight for some great customer service. Last year at Boardstock, one of the welds on my Pro-Flight G-Force tower failed. Upload
I called them when I got back and took the boat up to see them. They actually built me a completely new tower. They even delivered the boat to my stereo shop after a mix up about pick up timing. This is cool for a couple of reasons.
1. My 1 year warranty had already expired so Pro-Flight was under no legal obligation to fix it.
2. I did not have to argue extensively with them about repairing it. They just wanted to do the right thing.

Thanks to Pro-Flight for standing behind their products.
Old    C.I.E. J-Rod (jarrod)      Join Date: May 2003       02-04-2008, 4:43 PM Reply   
wow. Props to Pro Flight for the great service.

That looks like a bit more than a weld problem though.
Old    mendo247            02-04-2008, 4:51 PM Reply   
Thats awesome they fixed it without hassle! Great service. Ive always heard thye were a stand up company and everytime ive delt with them its been great.
Old    Ben Kerran            02-04-2008, 5:06 PM Reply   
J-Rod-You are probably right. They did say the had a couple of towers come back with a similar issue (same location), so perhaps a bad batch of aluminum or whatever. Or it could have something to do with all the speakers up there and the fact that I am a fat a#$ (LOL).
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BTW, I did ask about the speakers and they said that should not have been an issue.
Old    mendo247            02-04-2008, 8:09 PM Reply   
Id have to say its speaker related. Lots of weight, espically up high = sway and stress espically in rough conditions. I know, i had a tower crack on me on my last boat and there was know doubt in my mind it was weight related (speakers, racks, bimini) cause it was basically rock solid till i added everything. I have to say my Proflight Chubby has been REALLY solid even with all the extra weight of speakers and racks.

Ben~ Are you serious? Your new tower set-up is insane! I cant imagine how that sounds lol Awesome as usual, cant wait to check it out.
Old    walt            02-04-2008, 8:14 PM Reply   
Way to go Proflight.

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