what kind of issues are you having with the boat?
what Malibu office are you calling?
I hear that there are differences between the Cali plant and the Tenn plant
perhaps you can call the other plant....
I really wish I could help
I love my boat
and am fortunate enough to have the top dealer in the country
try posting over on the Malibu Crew site
there are dealers on there that might can help you http://www.themalibucrew.com/forums/?act=home