ok, so I know this has been done to death already. However, I wanted to share my brief experience with this company.
I purchased a board rack from someone on this site about a month ago. the rack did not fit my tower, and I needed a sleeve for it to fit.
I contacted Tom at Monster, and explained my situation. he asked if I had purchased it from them. I said no, I bought it from a buddy. he says no problem. he takes all of my information, and tells me it will be there in a few days. I ask him how I can pay for it. he says something along the line of "no big deal". we have a bunch lying around. no charge. two days later, it is on my porch, sent priority mail. he sent me an extra sleeve, two can coozies, and some stickers. probably $20 worth of stuff, and I have never even bought anything from them! I have a new favorite company now, and will do my best to purchase any of my tower accessories in the future from them.