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Go Back   WakeWorld > >> Boats, Accessories & Tow Vehicles Archive > Archive through July 21, 2006

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Old    entrust clothing (entrustclothing)      Join Date: Jul 2005       07-13-2006, 8:40 AM Reply   
i have a mobius XLV and in the past 3 weeks i've damaged 2 props putting the boat on the trailer. the first time i though ok just a freak thing but then after happening again i was like ok something isn't right. after looking at my trailer compared to others we noticed that the guide poles on mine were way to far out, 8" instead of the normal 4-5". i contacted skiers choice to tell them my problem and they asked for pics. i sent them pics and almost imediately they replied and said yes something isn't right so they forwarded the pics to boatmate. boatmate replied back within minutes and said yes there is a problem. it looks like the wrong guide poles were put on. so they are sending out new poles and are on top of the problem! just wanted to give these companies praise for being on top of things and handling this way faster than i could have hoped for!
Old    drew patten (drewdown)      Join Date: Jun 2006       07-13-2006, 8:42 AM Reply   
Are they going to pay for the busted props as well?
Old    entrust clothing (entrustclothing)      Join Date: Jul 2005       07-13-2006, 8:49 AM Reply   
yes
Old    drew patten (drewdown)      Join Date: Jun 2006       07-13-2006, 9:03 AM Reply   
Well there you go then, props to them.
Old    Garret Schmidt (garret_s)      Join Date: Apr 2006       07-13-2006, 9:11 AM Reply   
Hooray for awesome boat companies.
Old    Garret Schmidt (garret_s)      Join Date: Apr 2006       07-13-2006, 9:12 AM Reply   
Actually drew, its props to entrust...

Ba dum bum KSHHHH
Old    8tens (Ben Kerran) (rukie)      Join Date: Jan 2006       07-13-2006, 9:18 AM Reply   
It's always nice to hear about stand up companies that do the right thing. Good job Skier's choice and Boatmate.
Old    Adam Curtis (acurtis_ttu)      Join Date: May 2004       07-13-2006, 9:21 AM Reply   
impressive! Glad to see they took care of you.
Old    Phatboypimp (phatboypimp)      Join Date: Apr 2005       07-13-2006, 9:32 AM Reply   
props to them....i love the humor on this site.
Old    Diggs (pdxWAKE) (tyler97217)      Join Date: Aug 2004       07-13-2006, 9:35 AM Reply   
I agree... I recently had a Vdrive issue and contacted Skiers Choice and got a personal email from Rick Tinker as well as a personal call from the GM of Indamar and withing hours the boat was fixed.
Way to step up!
Old    NAW (ripr)      Join Date: Mar 2002       07-13-2006, 9:36 AM Reply   
I guess those of us who were under the impression you might be unable to properly load the boat need to insert foot into mouth!

4-blades up to SC and Boatmate!
Old    Adam Curtis (acurtis_ttu)      Join Date: May 2004       07-13-2006, 10:23 AM Reply   
NAW....if you properly load the boat you don't need guidepoles. I would equate them to bumpers on bowling lanes. None-the-less what SC and boatmate did was beyond what I would have expected.
Old    entrust clothing (entrustclothing)      Join Date: Jul 2005       07-13-2006, 10:45 AM Reply   
yes but with the idiots at the boat ramp and the wind here the guide are used a lot
Old    C (cawakeboarder12)      Join Date: Apr 2006       07-13-2006, 11:31 AM Reply   
well it nice to see someone stepping it up
Old    Randy (dudeman)      Join Date: Mar 2005       07-13-2006, 12:09 PM Reply   
Way to go entrust. My boats at the dealer right now because of my Boatmate trailer. I hope to get the same good news.
Old    Phatboypimp (phatboypimp)      Join Date: Apr 2005       07-13-2006, 12:19 PM Reply   
Isn't it sad how excited we get when "service providers" and/or "product companies" actually meet or exceed our expecations. Kind of a sad reality.

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