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Go Back   WakeWorld > >> Wakeboarding Discussion Archives > Archive through September 20, 2005

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Old    D C (dirwoody)      Join Date: Apr 2003       09-05-2005, 3:27 PM Reply   
Quick question, I picked up an 03 premier DNA from a buddy of mine that was getting out of the sport shortly after buying the board, it's always been treated great, no sliders, always in a bag, etc, and this weekend one of the molded in fins developed a pretty nice crack in it, exposing the core, i know it's an older board, just wondering if i'm SOL or if their warranty dept would help me out?
Old    proho (proho)      Join Date: Aug 2005       09-05-2005, 4:08 PM Reply   
you wont be able to get a dna premier anymore so id just seal it up with some epoxy.
Old    Kellan Scheiris (shavis)      Join Date: Aug 2005       09-05-2005, 4:37 PM Reply   
find out where he purchased it and go through there
Old    Sparky Jay (wake_upppp)      Join Date: Nov 2003       09-05-2005, 9:34 PM Reply   
Lifetime warranty, but it's only supposed to apply to the original buyer. You take it from there. If the board is no longer made, you will get the next closest one, prolly a foam Era.
Old    todd vierra (lsv_doc)      Join Date: Jun 2003       09-09-2005, 10:34 AM Reply   
Use JB weld from an automotive store works like a charm.
Old    Jeff Baker (innov8)      Join Date: May 2005       09-09-2005, 11:04 AM Reply   
If it is an 03 you are sol. Buy some epoxy. Hyperlite does not have a lifetime warrenty, even if you are the original owner.
Old    Luciano Grimblat (luchog)      Join Date: Jun 2002       09-09-2005, 11:50 AM Reply   
I dunno if you are second owner, but their warranty department is great.
Old    Clark Dudley (indemand12)      Join Date: Mar 2003       09-09-2005, 11:54 AM Reply   
My shop sells Hyperlite, and there is a limited lifetime warranty. Take it to a local shop that carries Hyperlite, or call them direct.
Old    Jeff Baker (innov8)      Join Date: May 2005       09-09-2005, 4:44 PM Reply   
Every board company has a (limited) lifetime warranty. But a cracked fin on an 03 good luck. I would call hyperlite direct on this matter. Thats you best bet.
Old    Sparky Jay (wake_upppp)      Join Date: Nov 2003       09-09-2005, 7:41 PM Reply   
Uh, no not every board company has a lifetime warranty. Not even remotely true. However, HL DOES have a lifetime warranty on materials and workmanship to the original owner. Jeff, you're clueless.
Old    grizzle            09-11-2005, 7:29 PM Reply   
I've got on 03 DNA Murray that I bought from a local board shop. you're telling me that I can take it to them and possibly get a replacement from Hyperlite. Wow, I thought I was sol since it is more than 1 year old, and have already bought a new board... would be nice to have a new backup.
Old    grizzle            09-11-2005, 7:31 PM Reply   
front foot popped the screw holes out of the board and cracked it about 8 inches.
Old    Jeff Baker (innov8)      Join Date: May 2005       09-12-2005, 10:13 AM Reply   
Sparky, Ive owned Hyperlite and sold Hyperlite, and I own a wakeboard shop now, and been involved in wakeboading for over ten years. I would have to say that I know just a little bit about the sport. Any brand worth buying or selling has a limited lifetime warrenty. Iam not bashing Hyperlite at all they are one of the top wakeboards on the market. I am talking about this one post and my opinion on what he is going to run into on a board that is an 03 with a cracked molded fin, that could of cracked because it hit somthing in the water, happens all the time, thats not under the lifetime warrenty. I dont want him to get excited and think there going to give him a new board, because there not. If anything they might fix it but I doubt it. It would be easyer to buy some epoxy and fix it youreself and save the money on shipping.
Old    D C (dirwoody)      Join Date: Apr 2003       09-12-2005, 12:52 PM Reply   
I called the factory, and they said take it to a dealer and send it in. So I did, not quite sure what they're going to do about it, but it's worth a shot. even if they don't do anything with it and just send it back with a note saying they can't do anything, that's fine. I'm just wondering how excited i should get in finding a new board.
Old    Jeff Baker (innov8)      Join Date: May 2005       09-12-2005, 2:00 PM Reply   
I hope they do replace it for you Darin. Best of luck. At least maybe they will repair it. alot of good boards out there to get excited about.
Old    Eubanks (eubanks01)      Join Date: Jun 2001       09-12-2005, 3:47 PM Reply   
Darin,

They will replace it. Hyperlite has replaced 3 of my boards...a couple of which were 6-7 years old. They replaced all of them with current year similar shapes.
Old    Sparky Jay (wake_upppp)      Join Date: Nov 2003       09-12-2005, 6:49 PM Reply   
Jeff, even more reason you should be familiar with HL warranty if you really do own a boardshop. If they decide it's not materials or workmanship, they will repair it for free for life, and they do some sweet repairs. Definetly worth it to send it in if you're not experienced with repairing wakeboards. And if they can't repair it, they will authorize the dealer to sell you a new one at half off retail. Jeff, name some other wakeboard companies that have lifetime warranties on boards and bindings. I've been in the sport for six years and don't know of any others.
Old    Sparky Jay (wake_upppp)      Join Date: Nov 2003       09-12-2005, 6:52 PM Reply   
And yes CST, you'll get a new board.
Old    grizzle            09-12-2005, 7:13 PM Reply   
thanks A LOT for the info sparky !!!!!... took it down today with an old 03 set of byerly bindings that ripped, and was told that I should have no problems getting them replaced.
Old    grizzle            09-12-2005, 7:15 PM Reply   
i had to pay shipping though, but what is $40 for new board/binding setup.
Old    Jeff Baker (innov8)      Join Date: May 2005       09-13-2005, 9:22 AM Reply   
Sparky, CWB has a limited lifetime warranty and its posted on their website, and thet go above and beyond to make shure their customers are happy. Their is a post recently 03 absolute cracked in middle Cwb replaced it with an 05 no questions asked for free. Sparky, It sounds like Hyperlite is stepping up and doing the same witch is good for all of us wakeboaders and wakeboard shops.
Old    el doubleyou (lukewtwt)      Join Date: Apr 2003       09-13-2005, 11:52 AM Reply   
Jeff,
Hyperlite is not "stepping up and doing the same," their warranty has been limited lifetime for YEARS. If you have in fact "owned Hyperlite and sold Hyperlite," then you should know better than to say "Hyperlite does not have a limited lifetime warranty." An 03 is no problem, I have warrantied a 1997 Lavelle for a customer in 2004, and he got a brand new Murray. Also, your statement that "every board company has a limited lifetime warranty" is not true. Liquid Force is an obvious example, as their warranty is one year. Hope this helps you get a better grasp of the wakeboard industry beyond CWB.
Old    Jeff Baker (innov8)      Join Date: May 2005       09-13-2005, 1:36 PM Reply   
Ya Luke they had it when I sold them three years ago but they dident replace alot of boards that fell under the limited lifetime warranty, and I had to deal with alot of unhappy customers, what I was trying to say is that their is alot more happy Hyperlite customers latley, but I still have alot of unhappy customers coming into my shop, and switching board companies. I cant say for myself now how they warranty their boards because I dont deal with Hyperlite, and dont plan to, but I can post what my customers are saying. Like I said I hope they replace Darins board because that what they should do, and Luke I have never had anyone say anthing bad about Liquid force warranty, all Ive heard are positive things about their customer service.
Old    el doubleyou (lukewtwt)      Join Date: Apr 2003       09-13-2005, 2:48 PM Reply   
Ok Jeff. You say they didn't replace a lot of boards in your shop, I say they replace or repair every one I see that hasn't obviously been dropped or hit a slider. I won't argue further with you, because I know who I deal with day-in and day-out, and I can't speculate on your business. I do find it interesting that you would first deny that the warranty existed, and then say everyone has it, which of course is not true. CWB only went to a limited lifetime warranty very recently. Like I said, Liquid Force is one year, but they are good within that year. I don't have unhappy customers, and I am sorry that you do. Maybe your unhappy customers aren't unhappy because of Hyperlite.
Old    Jeff Baker (innov8)      Join Date: May 2005       09-13-2005, 3:28 PM Reply   
Luke there is no reason to argue. I just making a point. I dont have unhappy customers that buy from me, they are buying from another shop, and I get to here them bitch. Like I said I havent sold hyperlite for three years and when I sold them they definetly did not replace every board and alot of them they should have but that was then this is now, but I still have people to this day that come in and say other wise, maybee its the shop out here that sells them and not Hyperlite thats what it sounds like to me, and my response that hyperlite dosent have a liftime warranty was to the fact that it is a limited lifetime warranty and It only applies to the original buyer which he wasent, and as far as everyone has a limited lifetime warranty I am refering to the big three hperlite L-F and Cwb, they all stand behind their boards if it falls under materials and workmanship and ive seen L-f warranty boards three years old if it was due to Materials or workmanship they stand behind their product. It was good talkin to ya Luke sounds like you run a good shop.
Old    Sparky Jay (wake_upppp)      Join Date: Nov 2003       09-13-2005, 7:53 PM Reply   
...so it appears as though CWB is the one doing the "stepping it up", and props to them for that. And for the money we pay for the products, others should follow suit. HL warranty has been the same for ever, along with argueably prolly the best customer service in the industry.
Old    chris (97response)      Join Date: Oct 2004       09-14-2005, 10:44 AM Reply   
Liquid Force:
ONE YEAR LIMITED WARRANTY

Liquid Force warranties and obligations set forth below are in lieu of any other express warranties or obligations of Liquid Force Wakeboards, its distributors, or retailers. All Liquid Force products are warrantied to the original purchaser to be free from defects in material workmanship except as otherwise provided herein.

Liquid Forces warranty extends for a period of ONE YEAR from date of purchase on all products except wakeskates and apparel. Wakeskates are warrantied for 90 days and apparel is not applicable to any warranties. Proof of purchase is required from an authorized Liquid Force dealer. RECEIPT MUST CLEARLY IDENTIFY DEALER. Liquid Force will, at manufacturerís option, repair or replace any wakeboard, kiteboard, or boot binding which exhibits defects in material or workmanship. REPAIRED OR REPLACED ITEMS ARE COVERED FOR THE REMAINDER OF THE ORIGINAL WARRANTY ONLY.



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