I took my boat in for gel coat crack issues last year in early spring. The boat was still under warranty and I was told that all the cracks were caused by the factory not drilling the holes proper. 2 tower legs cracked, each screw hole on the windshield have cracked. The dealer stated to bring it back in the fall of 08 and they would repair everything under warranty. I dropped if off in September 08. Kept in touch through the winter, and was told it would be done by spring. Well, spring rolls around and I was told it would be done by easter. That week, another a reason that is was not done, be that they are having trouble matching the color ,it is off white. Maybe will be done in a week, called, got another excuse. Well now it has been a month, the dealer is 3 hours away so my brother was in that town and dropped in, took pictures and from what I see they havn't even started on some of the cracks. So it appears to me that they have been putting it off.
They have had it for 8 months, it was slow this winter, and now its the busy time of the year. Everytime I call I get a new excuse and no solid awnsers to when it will be done. Another issue is that the crack where the windshield screw were, cracked to the outside and to the inside down behind the seats. It appears that they are not fixing the cracks to the inside. I have spoken to the factory customer service and all they said they could do is call the dealer and ask what is taking so long.
The dealer, which I spoke to the owner today and he seemed that he didn't want to listen but more to tell me he would have the tech that is doing the repair call me tomorrow to explain the repairs and answer any questions I have.
Any suggestions on what I should do, say or how I can handle the situation. I would be more understandable if they did'nt have my boat already for 8 months and have been putting it off. Here are some photos of some of the holes that have not been started. I can't believe how poor the holes were drilled.
I would like to add, they have treated me really good up tell now. I'm not trying to put them under the bus but get any suggestions to overcome the situation. Thanks
(Message edited by spherren on April 30, 2009)
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