Pretty awesome customer service

I have a Veto Pro Pac tool bag that I use daily.

http://www.vetopropac.com/scripts/pr...?idproduct=305

It was $175 when I bought it about 7 years ago. Recently the stitching on the zippers started to tear which made the zippers pretty much useless. Just as a stab in the dark I sent customer service an e-mail to let them know about the stitching issue. A couple of days later I got an e-mail stating that they want to take care of the problem. Rather than repairing my bag, they overnighted a brand new bag with a return shipping label. I swapped tools, swapped labels and dropped the old bag off at Fed-Ex. No down time, no hassles and no BS. I guess it pays to buy American.

I Just wanted to let you know about my good experience with Veto. Their bags are built to take serious abuse and their customer service deserves credit.

Awesome. Nothing quite like experiencing great customer service. When companys do stuff like this I become a customer for life.

Awesome! I wonder how much bad economic times play a part in what seems to be a trend in stellar customer service.

Back in 2005 I purchased a small pistol safe to store my pistol in while at the office. I'm in and out pretty regularly and use it at least 4-5 times a day. It stopped functioning , so I took it apart to see if I could fix it. There was no way I could fix it, so I called the manufacturer to see if i could buy the part. They told me to send it in and they'll see if they can fix it. About a month goes by and I get an e-mail with a UPS tracking number for a package that weighs 9.5lbs. Thinking there was some type of error I called ADG(safe Co.), they said they weren't able to repair the part, so they sent me a new safe. It's been out of warranty for at least 5 years. Sick!

edit- http://www.adgsports.com/catalog/pro...roducts_id=467