Do you have the launch 20, or the 20SSV? We have the 20 SSV and we love it. We just got ours in august. We did manage to put 20 hrs on it before the rains/cold weather hit. Sucks getting screwed out of 6 weeks of boating like we did this year. None the less we have no complaints so far. The wake is plenty big enough for anybody in my family. My wife is still afraid of the ballast and doesn't use it yet, but I like it stuffed to the gills.
We are running factory ballast currently