I just said this in another post, but don't just jump on the mass-market manufacturers. There are a large, and growing, number of "craftsmen" out there making awesome products. Since they don't have huge margins and two-page ads, their only marketing is word of mouth. They still know that customer service is priority number one, especially in an industry this small... (Not bashing Boss, for sure. Just commenting on my knowledge of Mako, Fluid, Ryno-Gear, etc...)
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