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Old     (whelchel86)      Join Date: Jan 2011       07-07-2011, 8:01 PM Reply   
Anyone know what the story is on the Supra forum? Hasn't worked for me in several days. Are others having the same problem?

http://www.supraboats.com/bbs/
Old     (jmvotto)      Join Date: Apr 2008       07-07-2011, 8:13 PM Reply   
moomba forum is down too as well as the skiers choice site
Old     (brainrinse)      Join Date: Aug 2007       07-07-2011, 9:02 PM Reply   
The servers got hacked. They are in the process of building a new server and were hoping to have it done today but...
Old     (viking)      Join Date: Sep 2009       07-07-2011, 9:40 PM Reply   
Hello Hello ............. bummed myself. Been trying to access for a few days and found them both to be down. Fancy finding you over hear
Old     (rdlangston13)      Join Date: Feb 2011       07-08-2011, 12:21 AM Reply   
yeah i was trying to use my iphone to get on the moomba forum last night and was having no such luck. glad to know it is not the phone!
Old     (rickt)      Join Date: May 2002       07-08-2011, 7:29 AM Reply   
Yes, our servers are down/hacked. Our web group is working on it. Hopefully late today.....

Apologies,

Rick Tinker
Old     (wotan)      Join Date: Jul 2008       07-08-2011, 7:36 AM Reply   
Fingers crossed that they had a backup. Too much good info on those boards to be lost.
Old     (mark197)      Join Date: Dec 2009       07-08-2011, 8:23 AM Reply   
ED what did you do!!!

In all seriousness hopefully they get up and running soon, I need my daily fix.
Old     (ed_g)      Join Date: Nov 2005       07-08-2011, 9:57 AM Reply   
ya know, I was telling someone today...

"bet the board has been hacked again and when it comes back on, it will be missing 100's of posts and my name will be mentioned "

Oh well, it gives us Moderators a little vacation.

Last edited by ed_g; 07-08-2011 at 10:00 AM.
Old     (tyler97217)      Join Date: Aug 2004       07-08-2011, 10:15 AM Reply   
I have been trying to get on for several days too. Let us know when it is back up.
Old     (cadunkle)      Join Date: Jul 2009 Location: NJ       07-08-2011, 10:16 AM Reply   
Thanks for the update.
Old     (4Nash)      Join Date: May 2011       07-08-2011, 12:21 PM Reply   
Yeah, I figured this might be the case. Been trying to access it for a few days. Was looking for the thread on how to weight the DD for wakesurfing...I've got about 1500 pounds in the boat and although I have a big wake the pocket is really short and there doesn't seem to be any real push to it...
Old     (newmy79)      Join Date: Jun 2005       07-08-2011, 12:25 PM Reply   
Oh wow, didn't know they were down. Good to know though, let us know when they're back up.

Sent with my Droid Incredible using Tapatalk. Please excuse any typos.
Old     (ed_g)      Join Date: Nov 2005       07-08-2011, 1:39 PM Reply   
Erik, post your question here on the WW wakesurfing forum.

All the experts and pro's are over there.
Old     (jmvotto)      Join Date: Apr 2008       07-08-2011, 2:17 PM Reply   
I figured it was a new axis owener who hacked it. JUst kidding

Now we can all have a moomba /supra chat right here.
Old    Haugy            07-08-2011, 2:38 PM Reply   
Apparently wakeboarder.com is down as well.

Man, I hope all the stuff on the Supra forums aren't gone. That was a wealth of info.
Old     (4Nash)      Join Date: May 2011       07-08-2011, 3:08 PM Reply   
Quote:
Originally Posted by ed_g View Post
Erik, post your question here on the WW wakesurfing forum.

All the experts and pro's are over there.
Done, Thanks Ed!
Old     (tazz3069)      Join Date: Aug 2008       07-08-2011, 4:55 PM Reply   
I was wondering what happened as well. Good to hear that it is getting fixed.
Old     (tazz3069)      Join Date: Aug 2008       07-08-2011, 5:06 PM Reply   
Quote:
Originally Posted by jmvotto View Post
I figured it was a new axis owener who hacked it. JUst kidding

Now we can all have a moomba /supra chat right here.
HAHAHA I know what this means LOL
Old     (whelchel86)      Join Date: Jan 2011       07-30-2011, 9:15 AM Reply   
So, I'm guessing the servers are down again?
Old     (matt75)      Join Date: Nov 2010       07-30-2011, 11:28 PM Reply   
No kidding. They need a different IT staff/host. That's horrible. I work in IT and the 4+ days it took to fix the first time was unacceptable.
Old     (mmobius2001)      Join Date: Jun 2004       07-31-2011, 4:34 AM Reply   
agreed
Old     (ed_g)      Join Date: Nov 2005       07-31-2011, 5:40 AM Reply   
I bet $2 that it has somthing to do with the unveiling of the 2012 line-up...which is supposed to happen today.

perhaps a redesigned website is in the works

besides, we can't demand a community forum - be thankfull we have what we have.

e
Old     (rdlangston13)      Join Date: Feb 2011       07-31-2011, 6:55 AM Reply   
Ed, the website itself is not down, just the forum part.
Old     (ed_g)      Join Date: Nov 2005       07-31-2011, 7:35 AM Reply   
yep, thanks.

I can get on the Supra Website, but not Moomba.com
Old     (jmvotto)      Join Date: Apr 2008       07-31-2011, 12:54 PM Reply   
moomba site has been up the whole time the forum has been down.

I wanna see this new boat asap.


Off topic, my girls went out today with Russ Wilde for coaching, very cool floating and watching him teach. he demo'ed yesterday in front of our lake house, not bad for an old guy

Last edited by jmvotto; 07-31-2011 at 12:57 PM.
Old     (brainrinse)      Join Date: Aug 2007       07-31-2011, 3:29 PM Reply   
Another forum hack... hopefully it's back soon. If not hopefully someone gets all the new boat info posted over here Monday night!
Old     (razzman)      Join Date: Dec 2006       07-31-2011, 4:51 PM Reply   
Why is it that the SC sites seem to be the only ones suseptable to hacks? This is the third time that I know off, If I was SC I would be looking at another provider that can host the sites with better security protocols.
Old     (cadunkle)      Join Date: Jul 2009 Location: NJ       07-31-2011, 6:02 PM Reply   
I work in IT too, for a government defense contractor... If any of our stuff got hacked, well heads would roll and I'd be grilled. If it became a pattern, with downtime measured in days, not minutes or hours I'd be fired for incompetence and lack of preparation. Don't even get me started on potential data loss... Not sure what SC has that would be all that valuable data to steal though.
Old     (matt75)      Join Date: Nov 2010       07-31-2011, 8:33 PM Reply   
BUT, when you pay for hosting or host yourselves with an IT staff/consultant- I'd expect someone to know what they're doing. I'd lose the client for more than a 1/2 day of downtime.
Old     (docdrs)      Join Date: Aug 2004       08-01-2011, 1:42 PM Reply   
they must all be out boating and having fun and will get to it tuesday......lets go use our boats
Old     (foxriverat)      Join Date: Aug 2011       08-02-2011, 3:30 AM Reply   
Seems like every other time the forum was down. Skiers choice web site was also down. Everything seems to work accept the supra and moomba forums. I hope they didnt decide to pull the plug on the forums.
Old     (docdrs)      Join Date: Aug 2004       08-02-2011, 5:43 AM Reply   
There was alot of good stuff in the moomba forum
Old     (cadunkle)      Join Date: Jul 2009 Location: NJ       08-02-2011, 6:03 AM Reply   
If they did decide to stop hosting forums, it wouldn't be difficult for one of us to set up our own. The question becomes would it be best to absorb those forums into another forum such as WW or would it be best to create a new one? It would surely be more reliable and we could probably do something about all the spam. It shouldn't require a lot of processing power or bandwidth if we're not hosting pictures and such. I've hosted similar things before on cable connections with little solid state micro ATX boxes. It would be a shame to lose all the information and posts in the SC forums though.
Old     (razzman)      Join Date: Dec 2006       08-02-2011, 7:07 AM Reply   
A forum without pitures is useless. There's plenty of acceptable options available.
Old     (wotan)      Join Date: Jul 2008       08-02-2011, 7:45 AM Reply   
I'd be more than happy to host the forums. I've got plenty of resources to do so. Let's give Supra a few days and if it seems dead we will try to work with Rick (or someone?) to try and get a SQL dump of the data.... This would be easy enough to bring back into a new board.

Or... start from scratch.
Old     (cadunkle)      Join Date: Jul 2009 Location: NJ       08-02-2011, 8:42 AM Reply   
I didn't say no pictures, just not internally hosted. Photobucket and similar services allow you to store many high quality pictures which can be linked and displayed in threads. I never cared for forums with internally hosted pictures anyhow as there are always limits on the number that can be hosted, the quality, and often you must be registered/logged in to see them.
Old     (tazz3069)      Join Date: Aug 2008       08-02-2011, 9:34 AM Reply   
I think the Planetnautique.com web site is down also. This morning, it was running very slow and now I can not log in
Old     (brainrinse)      Join Date: Aug 2007       08-02-2011, 12:20 PM Reply   
Mark, you've got no business on the nautique site anyway.
Old     (docdrs)      Join Date: Aug 2004       08-02-2011, 2:01 PM Reply   
I just got word the forums are being updated but no date on when they will be back up running
Old     (ian_ashton)      Join Date: Jul 2008       08-02-2011, 3:15 PM Reply   
Quote:
Originally Posted by docdrs View Post
I just got word the forums are being updated but no date on when they will be back up running
Let's hope for TapaTalk!
Old     (tazz3069)      Join Date: Aug 2008       08-02-2011, 6:10 PM Reply   
Quote:
Originally Posted by brainrinse View Post
Mark, you've got no business on the nautique site anyway.
i am always looking. Window shopping
Old     (viking)      Join Date: Sep 2009       08-03-2011, 3:37 PM Reply   
I had a few minutes to get updated on the moomba and supra forums and found out today that they are both down again

Can't they get updated or hacked on a day when I'm too busy??
Old     (razzman)      Join Date: Dec 2006       08-03-2011, 4:32 PM Reply   
Again another week down, totally unacceptable imo. I've never heard of a site being hacked or otherwise where it took a week or more to restore. Obviously they've never heard of redundancy, someone at SC should look that up in the dictionary!
Old     (jmvotto)      Join Date: Apr 2008       08-03-2011, 7:47 PM Reply   
maybe david is doing it so we all come over here. ha ha lol. seriously its getting bad and i am getting the shakes. timing was certainly bad with the new line up release.

Last edited by jmvotto; 08-03-2011 at 7:51 PM. Reason: typing poorly
Old     (loudontn)      Join Date: Feb 2005       08-04-2011, 5:34 AM Reply   
Quote:
Originally Posted by razzman View Post
Again another week down, totally unacceptable imo. I've never heard of a site being hacked or otherwise where it took a week or more to restore. Obviously they've never heard of redundancy, someone at SC should look that up in the dictionary!
Well, in their defense, how long did it take Sony's Playstation Network to recover from being hacked? Months? They also may be preparing the 2012 site, which could be part of the reason things are acting up.
Old     (rickt)      Join Date: May 2002       08-04-2011, 6:51 AM Reply   
Our web contractor is working on it. Definite hack again. Going for a stronger fix this time. Which will take more time. Sorry

The 2012's are out on Moomba...facebook. Will update Supra very soon. Doing our photoshoot this week.

Rick
Old     (wotan)      Join Date: Jul 2008       08-04-2011, 8:22 AM Reply   
Rick -- Thanks for the update! Glad to hear they are mending things....

It might be time to consider a new web contractor. Downtime even for very large sites is usually measured in minutes rather than weeks.
Old     (pwo)      Join Date: Oct 2009       08-04-2011, 8:35 AM Reply   
Not to mention something like a vbulletin install is pretty straightforward and shouldn't be anywhere near this much trouble to configure & be kept up to date.
Old     (andrewjet)      Join Date: Jan 2003       08-04-2011, 11:18 AM Reply   
I need my fix too! Its been down like for 2-wks now. Its the slow season for the forum Im sure they are redoing it. HURRY UP!! lol. Jet


whats up guys!!

Last edited by andrewjet; 08-04-2011 at 11:20 AM. Reason: ldkhlad
Old     (sunsport22v)      Join Date: Sep 2009       08-04-2011, 11:29 AM Reply   
I have not been able to get in all week either. I have PMs I need to respond too - Hopefully will be back up by the end of the week.
Old     (dusty2221)      Join Date: Mar 2010       08-04-2011, 11:31 AM Reply   
it's def. been to long.
Old    Haugy            08-04-2011, 3:53 PM Reply   
I got burnt out on my Supra, and just sold it. I should have stayed motivated.
Old     (whelchel86)      Join Date: Jan 2011       08-04-2011, 4:26 PM Reply   
^^ Haha, Haugy made a funny. I bet you are working on the V-drive conversion as we speak.
Old     (jonyb)      Join Date: Nov 2008       08-04-2011, 6:01 PM Reply   
haugy, you'd better hope Mikey doesn't come on here and get offended about that statement!
Old     (sunsport22v)      Join Date: Sep 2009       08-04-2011, 9:41 PM Reply   
Supra's customer service is awful on their BBS. When calling them directly it has been better, but not exceptional. The dealer is essential for Supra.

Haugy - I just sold my Supra too. Went with a Malibu Wakesetter 247 LSV. I love it. This boat jumps out of the water!
Old     (jonyb)      Join Date: Nov 2008       08-04-2011, 11:07 PM Reply   
Can't agree more, Martin.
Old     (wotan)      Join Date: Jul 2008       08-05-2011, 7:50 AM Reply   
I can't fault them for that. They don't make a dime off the BBS and lately it's been nothing but headaches for them. Supra is good at making boats. They seem to be somewhat marginal at building a brand and facilitating a community of boat owners. It's less than perfect, but it's understandable given that they have focused their resources on the pieces of the business that represent $$$$$. They have built a business around a dealer network and ask them to do the community building. As long as the dealers are happy -- the website need only be a catalog.
Old    Haugy            08-05-2011, 10:53 AM Reply   
Actually I was kidding. I have not sold my Supra. There will always be a Supra in my stable. Always. If I was a millionaire I'd have some other brands. But my Supra does me just fine.
Old     (stinky_1)      Join Date: Feb 2010       08-05-2011, 6:19 PM Reply   
Here I thought that SC just decided to ditch the forum all together. Its been so full of spam lately.

I agree with tapatalk. I hope they are throwing that in while they are at it!
Old     (sunsport22v)      Join Date: Sep 2009       08-05-2011, 6:31 PM Reply   
Quote:
Originally Posted by jonyb View Post
Can't agree more, Martin.

John - Hopefully you can get out of your Supra ... and to something new. The main thrust for me to get rid of mine is that we wanting something bigger, but the problems we had a few months ago was the last straw for my wife, she wanted a new boat. (You might have read that on Supraboats.com/bbs.)
Old     (sunsport22v)      Join Date: Sep 2009       08-05-2011, 6:37 PM Reply   
Quote:
Originally Posted by wotan View Post
I can't fault them for that. They don't make a dime off the BBS and lately it's been nothing but headaches for them. Supra is good at making boats. They seem to be somewhat marginal at building a brand and facilitating a community of boat owners. It's less than perfect, but it's understandable given that they have focused their resources on the pieces of the business that represent $$$$$. They have built a business around a dealer network and ask them to do the community building. As long as the dealers are happy -- the website need only be a catalog.
I fault them. Supra NEVER responds the boards. I cannot see how that can be a headache.

Furthermore, as a catalog, the web site is horrible. Have you looked at how many errors there are? It looks like they finally fixed (after years) of the interior pictures not matching to what is actually selected.

The only thing I think is great about the web site is the pricing configuration tool - which is basically a catalog.
Old     (jonyb)      Join Date: Nov 2008       08-05-2011, 6:38 PM Reply   
I've spent so much time repairing mine and making it into something that fits that I don't want to start over, or lose money on something else.

Wotan, a manufacturer's web forum should be a tool for the company to take advice and learn what the CONSUMER wants, or how to make their product better. If they just stick to building boats, where's the customer service? People that buy their boats don't have a fair chance at giving feedback to the company through a dealer because the dealer could either take it seriously or brush it off. Some of the dealers I've dealt with (with other manufacturers as well, not just Supra) don't really give a ****. Yes, there are some that care, not all are like that. All manufacurer's have their flaws, but to me what makes that company stand above the rest is how they listen to the consumer's, whether it be on the internet, the phone (that most of them don't answer), or through a dealer.
Old     (jonyb)      Join Date: Nov 2008       08-05-2011, 6:40 PM Reply   
As for the website, I completely agree with Martin, the site is horrible. Last time I looked at the site at boat pictures, there were maybe 5 pictures of the interior that made anything visible. Until you see a boat in person, you have no idea how their built. The closest dealer to me for ANY wakeboat is more than 2 hours away. That's why the internet, AND WEB FORUMS, are so valuable.
Old     (mmandley)      Join Date: Jan 2010       08-05-2011, 11:27 PM Reply   
I spoke with Kurt who is the Forum admin guy, he said the SC sites are undergoing massive upgrades and new servers and such. He said hes sorry for the delay and the sites should be active again soon.

Mike
Old     (jmvotto)      Join Date: Apr 2008       08-06-2011, 6:18 AM Reply   
thanks for the update mike.
Old     (walb0244)      Join Date: Aug 2011       08-09-2011, 4:54 AM Reply   
The forum is still down but with the Moomba forum if you go to the site it will take you to a new page. It is still under construction but it isn't giving the same error it was before. So progress is slowly being made. Sweet. I can't wait.
Old     (lavinder)      Join Date: Mar 2008 Location: Gig Harbor, WA       08-11-2011, 9:24 AM Reply   
Supra Forums are up this morning.
Old     (wotan)      Join Date: Jul 2008       08-11-2011, 9:40 AM Reply   
I'm not seeing any supra forums. Maybe you meant moomba forums?
Old     (TheSqueakyWheel)      Join Date: Oct 2010       08-11-2011, 9:44 AM Reply   
supra forums went live last night
Old     (wotan)      Join Date: Jul 2008       08-11-2011, 10:33 AM Reply   
Oh...I wonder if they changed the DNS and it hasn't fully propagated, yet. I'm still seeing the old site/forums and they are not up.
Old     (tyler97217)      Join Date: Aug 2004       08-11-2011, 11:01 AM Reply   
I had to refresh my browser and then I saw it, but at first I was not able to see that it was up.

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