Wake 101
Home   Articles   Pics/Video   Gear   Wake 101   Events   Community   Forums   Classifieds   Contests   Shop   Search
WakeWorld Home
Email Password
Go Back   WakeWorld > >> Wakeboarding Discussion Archives > Archive through October 14, 2007

Thread Tools Display Modes
Old     (worththewake)      Join Date: Nov 2006       10-10-2007, 5:26 PM Reply   
That I post on this subject. I asked about everybody's opininons on this boat dealership where I bought my boat closed without warning. I have some unresolved issues with my boat that the dealer had said that he put in a note to Malibu. Low and behold, I called Malibu thinking they would back the customer or at least try and help the customer out but no luck. They have nothing in regards to my issues with my boat. I talked to customer service and the lady was "going to talk to her manager" and get back with me. Two days later, nothing. Even called the rep for my area with no luck, no return phone call or email, nothing. Needless to say I'm getting a little frustrated that I'm getting no response and no help. I'm not trying to bash Malibu but h**l I spent some good money for this boat and I expect some answers. My question I'm asking now, who do I get answers from? Company president? I'm at a loss and I'm very frustrated. I'm open to any suggestions.
Old     (ord27)      Join Date: Oct 2005       10-10-2007, 5:32 PM Reply   
what kind of issues are you having with the boat?

what Malibu office are you calling?
I hear that there are differences between the Cali plant and the Tenn plant
perhaps you can call the other plant....

I really wish I could help
I love my boat
and am fortunate enough to have the top dealer in the country

try posting over on the Malibu Crew site
there are dealers on there that might can help you
Old     (worththewake)      Join Date: Nov 2006       10-10-2007, 5:38 PM Reply   
Well for starters my middle seat in the rear has been falling through and messing up the interior, talked to my dealer in regards to this and he was suppose to order a new skin and recover the seat. Malibu has heard nothing of this. Next up my blower sounds like a garbage disposal. When I asked the dealer about this while my boat was in, he told me that he had taken the blower apart and he found nothing wrong with it but he did make a note of it and sent it to Malibu and again Malibu had heard nothing about this. Now I'm even doubting that he put my boat on the computer and did a prop shaft alignment for me when I had it in his shop. Cliff, thanks for your help, I'm also going to post on the malibu crew.
Old     (spherren)      Join Date: Aug 2005       10-10-2007, 6:14 PM Reply   
I had the same issues. I live 4 hours from my dealer and they orderd me a new set. I have a 06 V-ride. There is a new updated seat cusion that is stiffer to prevent it from falling in the engine compartment. The blower I went to a local shop and replaced my self and they will credit me for the price of the blower. My blower came apart, but it was very noisy since new. I found that they mounted it right on the back transome and it caused a vibration that the hull amplified. I installed the new one by zip tied to the exhaust rubber tube. No noise at all now. Hope this helps.
Old     (26lacefield)      Join Date: Aug 2006       10-10-2007, 6:36 PM Reply   
i'm sorry to hear about your issue. try to convince the factory to send you the parts that you need and just put them it yourself. you've probably already tried that but its just a suggestion.
Old     (worththewake)      Join Date: Nov 2006       10-10-2007, 7:04 PM Reply   
guys, thanks for all your help. in the meantime I have just recieved an email from the dealer telling me that he is getting caught up and sending all the stuff to malibu. Scotter, did you contact the dealership or the plant in regards to the seat cushion and the same about the blower? who credited you for the parts, Malibu or the dealer?
Old     (spherren)      Join Date: Aug 2005       10-10-2007, 8:39 PM Reply   
Dealer on both. Didnt want to drive 4 hours to have the blower replaced. Im sure they will file a claim and get paid by Malibu.


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

All times are GMT -7. The time now is 1:38 AM.

Home   Articles   Pics/Video   Gear   Wake 101   Events   Community   Forums   Classifieds   Contests   Shop   Search
Wake World Home


© 2019 eWake, Inc.    
Advertise    |    Contact    |    Terms of Use    |    Privacy Policy    |    Report Abuse    |    Conduct    |    About Us