Best Customer Service--

(clearwake) · (clearwake) **Join Date: Mar 2007** 08-18-2007, 5:58 AM

Hey everyone!! what wake company has the best Customer Service in the industry?? Has anyone had a great personal experience dealing with an in-house rep?

just curious guys, let me know!

Thanks!

(eaglejackson) · (eaglejackson) **Join Date: Oct 2004** 08-18-2007, 7:24 AM

CWB

(big_ed_x2) · (big_ed_x2) **Join Date: Jul 2004** 08-18-2007, 7:33 AM

tho I ride a LF,I agree with that CWB would be it.

(swoop) · (swoop) **Join Date: Jun 2006** 08-18-2007, 8:30 AM

I'm all LF but I hear a lot of great stuff about CWB. I am about to take my 7 day old LF bindings in for warranty. We will see how it goes.

(drewsnautique94)

hl

(goatroper222000)

C-dub

(chrisnj) · (chrisnj) **Join Date: Aug 2006** 08-18-2007, 9:40 AM

I'd also have to agree w/ cwb. Although I just emailed them a new problem, so we'll see how its handled.

(innov8) · (innov8) **Join Date: May 2005** 08-18-2007, 9:42 AM

C-Dub!!

(helix_rider) · (helix_rider) **Join Date: Mar 2003** 08-18-2007, 10:03 AM

Hyperlite has dealt me with very quickly and without question. 3 days after I called I had new overlays for my Parks that ripped, and another time new laces/clamps for one that broke.

(thane_dogg) · (thane_dogg) **Join Date: Jun 2002** 08-18-2007, 1:01 PM

Working for a shop I have to work a lot with in house customer service reps, and they're all pretty much on point with everything.

(bendow) · (bendow) **Join Date: Sep 2005** 08-18-2007, 1:45 PM

Although I don't ride CWB, I've seen them do some amazing things for people. This one kid got ripped off trying to buy a CWB board from another individual and CWB gave him a new board for free.

Ronix along with TSR boardshop has given me 5 star customer service.

(wkbrdr) · (wkbrdr) **Join Date: Jan 2006** 08-19-2007, 7:04 PM

sometimes, its not even the company its the sales place, i called hL on a handle, they would do nothing with it...called the company i bought it from, grizzlysports.com they took a 2 year old handle and sent me the brand new next years model...no questions asked...

props to them,

but i have also had my local company not do a thing, so i called cwb, fixed it all free of charge!? so you win some you lose some...

(arizonarider) · (arizonarider) **Join Date: Jan 2007** 08-19-2007, 7:32 PM

I have had excellent service from Hyperlite, Liquid Force, and Obrien. Even though I havn't had any experience with CWB I have heard great things about them.

(joshuag) · (joshuag) **Join Date: Feb 2007** 08-20-2007, 8:25 AM

I don't know much about other companies but CWB kicks A$$. I bought a used 05 CWB absolute platinum and about after 4-5 months of using it the threaded inserts ripped out. I contacted CWB and sent some pics to them. Within 3 days they shipped out an 07 CWB absolute platinum no problems at all. They just made a loyal customer for life!!!!!!!!!!

Josh

(knarbar) · (knarbar) **Join Date: Nov 2006** 08-20-2007, 10:40 AM

I work at a shop and have to send warranty back all the time and place orders. Id have to say Cdub and LF are neck and neck. One side cwb always ansers and gets you to the right person and gets you handled fast while on the other hand if you do have to leave a message there not the best at calling you back. LF is the only company that will return my phone calls 9 outta 10 times, but they dont awnser as consistenly as CWB. Gotta say there neck and neck both companys ship great and take care of there customers i mean what more can you ask for.

(ttrigo) · (ttrigo) **Join Date: Dec 2004** 08-20-2007, 11:11 AM

I have only dealt with Hype on return issues. they were top notch to deal with. I have heard nothing but good things about CWB.
one company that I am surprised no one has mentioned, is Monster Tower and accessories. I bought a rack from someone here on WW, and monster sent me the proper sized fittings for my tower, and a couple of coozies and stickers. all free of charge. great, friendly, professional service from them.

(player138) · (player138) **Join Date: Jun 2007** 08-20-2007, 1:02 PM

I was wanting to ask the same question. I've always heard O'Brien was great for customer service, but contacted them a few weeks ago about a manufacturer issue on my binding and they still haven't gotten back to me. So I'm going to buy some CWB Factions since CWB's getting such great feedback. I hate to leave negative feedback for O'Brien because they make some awesome gear and I love my Player board, but they really left me hangin on this one.

(woohoo) · (woohoo) **Join Date: Jun 2006** 08-20-2007, 2:20 PM

I would think with something like wakeboarding and as small as the community is, if a company were to have bad customer service they would be in trouble once news of it spread.

(scott_a) · (scott_a) **Join Date: Dec 2002** 08-20-2007, 2:41 PM

Exactly...nobody can afford to have BAD customer service. HL, LF and CWB all have great customer service in my experiences...except for today when one warranty rep decided to try and convince me over the phone that their overlays were size specific, and then that they were the same for both left and right bindings...then they told me that it could be as long as 2-3 weeks before they could get me replacement laces for some of my customers' bindings. Doh!

(nsolis220) · (nsolis220) **Join Date: May 2007** 08-20-2007, 2:45 PM

cwb i cant say enough!!!! I didnt even contact them they contacted me and said they had already sent some new overlays for me to the dealer becuase they read on a ww post i had issues with mine. WOW

(Message edited by nsolis220 on August 20, 2007)

(sdmjr) · (sdmjr) **Join Date: Jul 2007** 08-20-2007, 8:14 PM

I have only delt with ronix. So far I have gone through 2 sets of cabal bindings, my local dealer just handed me new ones each time. But now my board is cracking the jel coat around the screw holes. A rep from Ronix days that they will give me a new board if i send it in. So far there customer service seems good. but only time will tell.

(wondermike) · (wondermike) **Join Date: Apr 2006** 08-20-2007, 8:20 PM

I had a few issues with LF but then contacted Mike Z @ LF and he hooked me up with an 08 Omega. Oh that thing looks sweet.

(mkperceptions)

I'm going with CWB but I can almost bet most companies are on the ball. I don't know where other boards are made but hey if you can get 400 bucks for a product made in china it better be top notch and come with great service and CWB has hit that nail right on the head.

(chrisnj) · (chrisnj) **Join Date: Aug 2006** 08-21-2007, 3:17 AM

heres a pic of what happened to my torqs. Im waiting to hear back from cwb on this still. Emailed them over the wknd, so we'll see what they say.
http://i204.photobucket.com/albums/bb54/zoundbarrier/IMG_3799.jpg

(bflat53212) · (bflat53212) **Join Date: Mar 2003** 08-21-2007, 5:12 AM

I have had horrible experiences with LF, but nothing but good things with Hyperlite.

(innov8) · (innov8) **Join Date: May 2005** 08-21-2007, 8:30 AM

Chris it will get handled quicker if you call CWB, sometimes the emails get backed up and it COULD take longer, but not always.
425-775-5416 ask for warranty

(rpayer) · (rpayer) **Join Date: Jun 2007** 08-21-2007, 8:50 AM

I just emailed CWB about a problem with my bindings... We'll see what happens.

(rpayer) · (rpayer) **Join Date: Jun 2007** 08-21-2007, 2:26 PM

Apparently someone who works for CWB saw my post on here, tracked down my personal email address, and emailed me before anyone has even seen the email I sent to them. THAT is good customer service!

(eubanks01) · (eubanks01) **Join Date: Jun 2001** 08-21-2007, 2:29 PM

Hyperlite although I haven't warrantied anything in the past year or so.

(scott_a) · (scott_a) **Join Date: Dec 2002** 08-21-2007, 2:47 PM

Russell- your "personal" email address is listed in your profile! haha.

Next time I have a cwb warranty issue come back to my shop I think I'll just tell the customer to hop on wakeworld and bitch about the problem. Perhaps that'll expedite the process a bit.

(rpayer) · (rpayer) **Join Date: Jun 2007** 08-21-2007, 3:09 PM

I was pretty sure it was, but he still had to look:-)

Thats the thing, I wasn't bitching. I just said I had a binding problem and I had emailed CWB.

K.B.C. 08-21-2007, 3:10 PM

HL has warrantied multiple items for me without question. Even items past their warranty period.

(shon_g) · (shon_g) **Join Date: Apr 2007** 08-21-2007, 5:25 PM

C-Dub for sure.hands down takes it!!!

(rpayer) · (rpayer) **Join Date: Jun 2007** 08-22-2007, 9:52 AM

Turned out I just needed to tighten up the hinge cables a little bit... C-dub is the best for sure.

I am selling these bindings though if anyone is interested. No need for 2 sets of Cdub bindings and only one board...

http://www.wakeworld.com/MB/Discus/messages/8/491822.html?1187795961

(maliburyder) · (maliburyder) **Join Date: Aug 2007** 08-22-2007, 10:17 AM

Sounds like C-dub has a lot of warranty issues...

Ha ha, just playin. I'm sure they do a great job with their customers.

(chris_b) · (chris_b) **Join Date: Feb 2007** 08-22-2007, 8:16 PM

I also have sent CWB an email tonight about my bindings. They tore on the side this afternoon. They have been good ones. No complaints about the durabiltiy of CWB products.