Hyperlite Warranty

(dirwoody) · (dirwoody) **Join Date: Apr 2003** 01-10-2006, 7:36 AM

I started this thread a while back asking about my chances of getting anything done with a cracked '03 premier DNA.

I sent it in and just recieved an '06 premier, Man, those guys rock, just giving Hyperlite props

(nauty_tique) · (nauty_tique) **Join Date: Nov 2005** 01-10-2006, 3:47 PM

That is awesome, you cant ask for anything more than that! Happy for ya!

(tidalwake0504) · (tidalwake0504) **Join Date: Oct 2004** 01-10-2006, 5:45 PM

how did you crack your board?

(erik_c) · (erik_c) **Join Date: Jan 2005** 01-10-2006, 5:47 PM

Have you ridden the new premier? I would not be so stoked.

(wake_upppp) · (wake_upppp) **Join Date: Nov 2003** 01-10-2006, 6:16 PM

I don't know, Harf rides it pretty well!

(eubanks01) · (eubanks01) **Join Date: Jun 2001** 01-10-2006, 6:26 PM

I might agree with Erik. I sent in my broken '01 Premier and got a free '05 Premier DNA. I did NOT like the new board at all. Don't get me wrong...I was pumped and very thankful to get a free board. I sold it and used the money to pick up a 3DS...much better ride for me.

(dirwoody) · (dirwoody) **Join Date: Apr 2003** 01-10-2006, 7:38 PM

Yea, still alot of time till the ice thaws, but i've heard it's alot different ride, not so sure about it, but i'll figure it out, i've got a marius too so no worries, unless i don't like either of them.

But I'm not sure how the old one cracked, just drying it off after a set and one of the molded fins had a big crack in it, so i sent it in

(erik_c) · (erik_c) **Join Date: Jan 2005** 01-11-2006, 10:35 AM

Harf could ride a two by four.

00wakesetter 01-11-2006, 2:32 PM

I agree! My roomate broke his 01 byerly on a wake jump and he sent it in and they sent him an 05. Im glad to see hyperlite really standing behind their product.

(lyle) · (lyle) **Join Date: May 2004** 01-11-2006, 2:58 PM

My 03 byerlys with the boa, have torn on the back were the cables tightin up, I wonder if they would do anything about this...

(wake_upppp) · (wake_upppp) **Join Date: Nov 2003** 01-11-2006, 6:00 PM

flyhigh, they'll rebuild or replace em.

00wakesetter 01-11-2006, 6:14 PM

flyhigh for sure

(harryhog) · (harryhog) **Join Date: Mar 2003** 01-12-2006, 4:59 AM

how come they sorted it out, surely the warantee is only one year so its not covered??

agent_orange 01-12-2006, 5:18 AM

I have some ripped bindings and was wondering where the address/contact info is for the hyperlite warantee can be found.

(lyle) · (lyle) **Join Date: May 2004** 01-12-2006, 6:11 AM

What do I need to do??

(showtime) · (showtime) **Join Date: Nov 2005** 01-12-2006, 6:30 AM

flyhigh -- send them or take them to your local board shop -- i had the same problem w/ by byerly's -- love them but the boa system stinks-- have had 2 pair and both failed -- i ride the transits now -- the first pair were sent back -- second pair the shop let me exchange for the transits -- good luck -- hyperlite has more than just a one year warr-- i have never had a problem

(spoonman) · (spoonman) **Join Date: Aug 2005** 01-12-2006, 7:42 AM

Any Ideas for us peeps stuck in nowhere? My local "board shop" is a big sports store. They have sent them in for me but refuse to after one year. may be some one wants to sell me some over lays. I need one for a 04 temet and one for a 02 parks both XL if theres a diff. I would gladly pay for them and the shipping.

(showtime) · (showtime) **Join Date: Nov 2005** 01-12-2006, 7:57 AM

Contact Hyperlite @ 800-938-4040

They have sent me overlays one time before as well as binding hardware on more than one occasion. (ie. hyp bindings on lf boards)

00wakesetter 01-12-2006, 10:12 AM

I have done the same thing with hyperlite. They will talk to you personaly and depending on who you talk to they might let you send the stuff in yourself insted of haveing a dealer do it. Good luck!

(showtime) · (showtime) **Join Date: Nov 2005** 01-12-2006, 10:40 AM

Jordan -- just sent you a mail

(lyle) · (lyle) **Join Date: May 2004** 01-12-2006, 12:17 PM

I called and dude said to send it in, so hopefully they can fix that crap. or maybe hook me up with some new ones... thanks fellas

(wake_upppp) · (wake_upppp) **Join Date: Nov 2003** 01-12-2006, 6:14 PM

Harry, the warranty is lifetime on boards and bindings, as long as you own them, for workmanship and materials. I've been told they stopped sending parts out because it was getting out of hand. Now they want returns to be done through any HL dealer.

(denjoe) · (denjoe) **Join Date: Jan 2006** 01-13-2006, 9:33 PM

I had a Hyperlite State board that had a bad finish on the bottom and was bleeding on my upholstery. They swapped out the board with a new 06 Murray. They are a great company!

(centralcali) · (centralcali) **Join Date: Jan 2005** 01-30-2006, 7:40 PM

I don't want to beat a dead horse, but I just picked up my 06 premier today. Hyperlite gave it to me to replace an 02 premier that I broke last week. They responded to my local shop 6 days after I sent the cracked board in!

(tyboarder03) · (tyboarder03) **Join Date: Nov 2003** 01-30-2006, 8:27 PM

How long is the average waiting time for Hyperlite to warranty something... my dealers had my old byerly for a month already and still no word. Maybe he smoked himself retarded.

(centralcali) · (centralcali) **Join Date: Jan 2005** 01-30-2006, 8:34 PM

Tyler-
Maybe you should call Hyperlite yourself to check on it and when they got it. My local shop sent the board in on 1/20/06 and they called back 1/26/06 to say that they had gotten the board and couldn't fix it! I would imagine their warranty department is pretty slow right now.

(dirwoody) · (dirwoody) **Join Date: Apr 2003** 01-31-2006, 10:00 AM

It took me quite a while, I sent it in right after labor day and just got it back around the 9th of jan, but that's b/c all the 06's were backordered. Just stay in touch and you'll be fine.

(ebone66) · (ebone66) **Join Date: Dec 2005** 01-31-2006, 11:08 AM

3 months for my ERA bindings to get returned.

(depoint50ae) · (depoint50ae) **Join Date: Jul 2005** 01-31-2006, 1:29 PM

Flyhigh

I had a HL rep contact me after reading a post about a lace that busted and he sent me all new hardware. His name is Tim. When I get home from work I will post up his info. He is the rep for my area so I don't know if he is the one in your area but he should have the info for your area if he isn't.

(depoint50ae) · (depoint50ae) **Join Date: Jul 2005** 01-31-2006, 3:38 PM

Here is the contact info:

Tim Pelletier
South Central Sales Manager
hohyperlite@aol.com

He hooked me up after I posted on here about my busted binding lace. He is a cool guy and if he doesn't cover you neck of the woods I bet he know who does.

He went out of his way to contact me. Saved me a trip to my local Board Shop and sent the hardware free straight to my door!

What awesome customer service!!!

(cool_dude) · (cool_dude) **Join Date: May 2004** 02-02-2006, 8:08 PM

Got one for you, I bought this board from a truck load sale (it's where you return stuff to the store and the store ships it to another store to sell for cheap) so it's not exactly hyperlite allowed to sell. The top right corner is cracked and you can see the layers, i have the warranty card, could I return it? It's an 01 element, i think and 06 parks could work though. Possible or not?