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About three weeks ago, I broke my 05' Murray trying a backroll behind an i/o with a really small wake. When I attempted the trick, I got about 3/4 of the way around but ended up catching the water with the nose. This stopped my rotation and caused my front binding to rip off my board. When the binding came off, it brought the eyelits in the board off with it (I called them "eyelits" for lack of a better term but I mean the metal holes on your board that you screw your bindings into). When the eyelits came out, it brought a good chunk of fiberglass along with it. So, essentially, my board was broken beyond rideability. Compleatley bummed out, I took my board to the local Hyperlite dealership so see what could be done with it. The guy at the dealership said that the board was going to end up as a shelf somewhere because there was little Hyperlite could do about it. He told me that because the board was so old and due to the fact that I bought the board on super liquidation (I payed 200 for it during the 06 model year), Hyperlite was not responsible for it and they didn't have to warranty it. This guy was a really good guy and said that it would be best that he sent it to Hyperlite despite the previously mentioned reasons just in case they were feeling particularly merciful. He even fronted the cost of shipping for me. As it turns out, Hyperlite handled the whole thing really well. Once they received my board, they ended up personally calling me and asking if I was ok after the wreck. They also told me that they would be more than happy to replace my old board with a brand new one because they believed the eyelits should not come out the way they did. So today, I just picked up my brand new 08' Murray board from my local dealership. So, thanx Hyperlite for taking care of a B.O.B (Baller On a Budget) and loyal fan. The classy way in which you handled this matter insured you a customer for life.
Chqwakeboarder
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