O'brien Warranty?

9Drozd 03-05-2012, 8:26 PM

I bought a 2012 O'brien Paradigm on saturday from my local pro shop brand new. I took it out to Hydrous that afternoon and absolutely love the thing. Super fun board to ride. So I was looking at it today and noticed that one of the edges by my binding is separating from the base to the top about 3 inches long and about 1/4 inch into the board. The board of course has slider marks on it, but the sidewalls never touched an obstacle and are completely blemish free. So im just curious if i should continue riding it or take it back for warranty. Will they even warranty that?

(team_o) · (team_o) **Join Date: Jun 2002** 03-05-2012, 9:07 PM

Thomas, take some good pictures of what is going on & send them to O'Brien customer service. Copy me (chrisj@obrien.com) & I'll make sure it gets proper attention,

(durty_curt) · (durty_curt) **Join Date: Apr 2008** 03-05-2012, 9:26 PM

^^awesome customer service right there!!^^

9Drozd 03-05-2012, 9:31 PM

Chris I checked O'briens website and couldn't find an email address to send the pictures to, besides the one you have given me.

Thanks
Thomas

(Wiatowski) · (Wiatowski) **Join Date: Aug 2011** 03-06-2012, 10:01 AM

I think what he was saying was to send him the pictures and he'd take care of it.
From personal experience O'brien is da bomb when it comes to standing behind their product!

(andrewsnb) · (andrewsnb) **Join Date: Jan 2012** 03-06-2012, 11:03 AM

Just another example of why O'brien rocks!

Andrew
Shuswap Ski & Board
Facebook

(team_o) · (team_o) **Join Date: Jun 2002** 03-06-2012, 9:19 PM

Yeah you can just send it to me & I'll FWD to Customer Service - don't know the address off hand

(TheHebrewHammer)

Quote:

Originally Posted by durty_curt

^^awesome customer service right there!!^^

+1!

9Drozd 03-07-2012, 3:08 PM

Chris thanks. I sent the email off today around 10:15 am central time.

Thanks again
Thomas