I have to agree with this sentiment! I bought a new pair of bindings (well, new old pair, they were '07s,) and when I found out there was an issue with them (one of the proplate screw posts was defective,) they handled the issue extremely well and I ended up with a brand new pair of CT Melissas. I honestly couldn't be happier with the service; makes me want to buy from them more.
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