they are electrical rams... Likely an electrical connection issue with them? I have had problems (Same boat) with the left and right side retracting... seems if I drop to neutral too quickly when the rider goes down I will get the (surf gate retraction) warning no matter which way I turn around to pick up the rider. I have not had any experience with the gate not going out... when you flip the switch to the side you want does the gauge say "right ready" ??? if not, I would suspect switch problems but being the most complicated system on a non-complicated boat, I don't know where you'd start.
If it dosn't say "right ready" before you're above 7mph I would check the connections in engine compartment, they are (i think) the green and black wires below the exhaust outlets.
Let me know how it turns out. Surfgate, while amazing, has been a small nightmare on my boat.
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