Ok so we all know that all the Ultimate Watersports and there counterpart Cope&McPheters aren't known for the best customer service. I bought Jet Ski's from a Ultimate when they had a small shop in Hayward about ten years ago and had a decent experience. When I went to look at fourwinns boats I just happened into the livermore store. THey did not have the exact model I wanted to look at but Justin took the time to really look through the boat with me and talk about alot of options and spent the time to help me out. I left feeling good that there was a dealership that made me feel comfortable. Rule #1 is that if they don't make you feel comfortable or you feel wishy washy about the salesman or dealership walk away. After going to a boat show I started getting ready to buy and really wanted to see the boat that I wanted so I went to Cope & McPheters in SantaClara and took a look. BAD DECISION, felt like I was in a dealership and the sharks were feeding. The salesman had the nerve to quote me 500 over MSRP. I was nice took the quote and left. I immediately called Justin and told him to sharpen his pencil I was coming down to close the deal we talked about. Everything was just as we discussed, he didn't change the numbers at all. We ordered the boat and that was all. The day I picked up the boat and it was just as ordered. There was a few things that didn't come on it but no biggie he was quick to pull out a due bill and fill it out before I ever said anything. He hitched me up and we signed paperwork. Then I went upstairs and Eric dialed me in with a new board and a life vest and all the stuff I wanted with a awesome discount. I took the boat out for about a hour to figure out all the little things that needed to be done and dialed in at the service department and brought it back and they once again took care of me and got it in and out of service so I could use it right away. Now let me tell you this, the boat is a bottom of the line 180 horizon and not the 50 or 60k bu's that they sell all day long but they still treated me just like a customer spending 50k. One day I took my boat out on the bay and my trailer brakes locked up. I had no idea what to do so I called and Eric said "no problem I'll be there in thirty minutes with another trailer" He showed up with a loaner trailer and got mine into service. This is on a Saturday mind you. Mike over there always dials me in with advice when I ride even when I call him on a sunday. If you are looking for a new Malibu or Fourwinns boat those are the guys to go to. They take care of you like no other. I wanted to post a shout out along time ago but never had the time so here is it
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