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Old     (Katie)      Join Date: Feb 2017       02-28-2017, 1:33 PM Reply   
Location: Walloon Lake, MI

Tommy’s is a Malibu/Axis dealership with a service center, wake/surf pro shop, as well as gas dock, rental department, and lessons department. We are located in four different locations, including Walloon Lake, MI, Grand Rapids, MI, Golden, CO, and Clermont, FL.

Tommy’s Walloon Lake is offering an exciting position to those with boating, water sport, and customer service related backgrounds! Tommy’s full time, year-round employees are offered paid time off, holidays, a competitive wage, and access to health insurance. Tommy’s Walloon Lake is a rapidly growing company that values their employees and offers a fun and challenging work space. Our employees also have several opportunities to get onboard a Malibu/Axis boat to try a water sports activity of their choosing! We like to work hard and play hard.

For more information on Tommy’s, go to our website at

Service Writer Job Description

Essential Duties and Responsibilities:

• Provide our customers with a positive service experience & assure customer satisfaction
• Schedule, coordinate, and supervise service orders with Technicians, from customer drop off to customer pick up
• Actively communicate with clients, team members, and vendors in a professional manner
• Keep detailed, accurate records on service work, warranties, internal billing, etc.
• Ensure that work orders and parts invoices are cashiered in an accurate and timely manner
• Track warranty work orders and warranty submissions and ensure they are billed and paid in a timely manner
• Clearly communicate billing, inventory, warranty or customer service issues to Service Manager
• Generate parts orders, receive items and maintain an accurate inventory system
• Work with Sales Department and Pro Shop Managers to drive more sales from the Service and Parts Departments
• Engage with Tommy’s service and pro shop customers
• Attain a high level of knowledge regarding Malibu, Axis, and Premier boats and their features
• Stay connected with what is going on in the boat/watersport industry (events, contests, pro rider news) and passionately share this info with customers to generate interest in what we are selling
• Ensure all local, state and federal laws are followed
• Maintain a safe and clean work environment
• Promote the Tommy’s brand
• Any tasks required by manager

Knowledge, Skills, Abilities:

To perform the job successfully, an individual should demonstrate the following competencies:

• Administration and Management: Knowledge of business, management and sales principles, customer service, and coordination of people and resources.
• Accounting and Analysis: Able to understand inventory, costs and sales.
• Communication: Able to interact professionally with colleagues, clients, and company personnel, able to clearly and effectively communicate information both orally and in writing. Able to communicate both orally and in writing with customers, many of whom are high net-worth individuals.
• Mechanical: Able to understand the mechanical and electrical systems on water craft and communicate issues to employees and customers.


The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Computer Skills: Microsoft Office experience required. Experience with Counterpoint, WINBOATS, and Quickbooks preferred.
• Characteristics: Humility and willingness to learn, grit and determination to succeed, self-motivated, ability to build and maintain relationships, exhibit intelligence, integrity, and an optimistic outlook
• Education/Experience: High school diploma required. Bachelor’s degree preferred.


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