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Old     (Katie)      Join Date: Feb 2017       02-28-2017, 12:25 PM Reply   

Tommy's is a Malibu/Axis boat dealership, service center and wakeboard, wakesurf and pro shop.Tommy's Walloon Lake is offering an exciting position to those with a customer service, watersports and boating background! Tommy's Walloon Lake is a company that values their employees, is known for high retention, and is a rapidly growing business. Our Boat Sales Associates also have several opportunities to get on board our Malibu/Axis boats to try a water sport activity of their choosing.

For more information on Tommy's, go to our website at

Boat Sales Associate Job Description:

Essential Duties and Responsibilities

• Actively reach out to, and connect with as many customers as possible in the community
• Participate in creating and executing a forward looking, detailed plan for events and time with customers on their lakes that will generate revenue and build the Tommy’s brand
• Listen to, and actively engage with customers in order to find solutions that meet their specific watersports needs
• Sell boats - meet revenue and margin goals for new and used boat sales
• Recommend what data we should measure and aggressively work towards achieving our goals
• Maintain accurate customer lead list and boat inventory in WINBOATS, including quality photos of boat inventory
• Keep our boat inventory accurately updated online, with appealing listings on all applicable sites (,,,
• Participate in the ordering and scheduling of new boat inventory
• Ensure that the inventory and sales lot are clean and inviting
• Analyze our boat pricing regularly and update prices to match what the market can bear while still moving our inventory quickly
• Ability to be available to customers calls/emails at all times
• Ability to work extended hours in the busy season (May-September)
• Ability to work with high net worth individuals
• Ability to write sales contracts and close deals
• Ability to perform a trade in and deal with used inventory
• Be aware of competitors and keep friendly competition – prove to the customer why we deserve them as a customer
• Stay connected with what is going on in the boat/watersport industry (events, contests, pro rider news) and passionately share this info with customers to generate interest in what we are selling
• Engage with Tommy’s service and pro shop customers to create leads for boat sales
• Any tasks required by manager

Knowledge, Skills, Abilities:

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service: Ability to serve our customers respectfully and efficiently. Understand that the customer is our number one priority, and serving them is what will make us successful
Selling: Gain our customers trust through selling our products with enthusiasm and true passion
Watersport: Ability to learn the water sport industry, as well as learn how to use the products we sell and promote(surfing, skiing, etc.)
Communication: Able to interact professionally with colleagues, clients, and company personnel, able to clearly and effectively communicate information both orally and in writing
Humility: ability to honestly and openly communicate any mistakes or mishaps made and have the ability to learn from them.


The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• Computer Skills: Knowledge of Microsoft Office required. Experience with CounterPoint and WINBOATS preferred
• Driver’s License: a valid driver’s license required
• Valid Boater’s License: a valid boater’s license required
• Background Check: pass a thorough background check required
• Drug Test: pass a thorough drug test required
• Boating/Watersport Experience: experience with boats required. Experience with water sports preferred
• Trailering: ability to trailer and launch boats required

Last edited by Katie; 02-28-2017 at 12:35 PM.
Old     (Katie)      Join Date: Feb 2017       02-28-2017, 1:18 PM Reply   
Position location: Grand Rapids, MI and Walloon Lake, MI


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