Fusion Customer Service... Are You Kiddin Me!

(seattle) · (seattle) **Join Date: Mar 2002** 05-02-2008, 3:23 PM

Ok,

Long story short. I broke a fork on one of my series one board racks last weekend. I couldn't find anyone that sells them nearby, so I decided to contact Fusion direct. I called and left a message Tuesday night. First thing next morning a gal calls me back. I told her what happened and that I was desperate to have it replaced by the weekend. She told me the rack was past warranty but she could sell me a replacement for the broken fork at cost. I was elated at that point just knowing I didn't have to dole out a bunch of cash for a brand new rack. She told me she'd try to get it out asap. Well I figured it would take until at least early next week.

NOPE!

When I got home today the part was on my door step.

THANK YOU TO THE FOLKS AT FUSION! YOUR CUSTOMER SERVICE REGARDING MY SITUATION WAS FAN FREAKIN TASTIC!

(tanner) · (tanner) **Join Date: Oct 2005** 05-02-2008, 3:40 PM

Yes, cindy took care of me as well on my speakers.

mendo247 05-02-2008, 4:39 PM

AWESOME!

(deltamud) · (deltamud) **Join Date: Sep 2006** 05-02-2008, 5:06 PM

About three years ago I had a problem with a rack, nothing real drastic. I called Fusion. Three days later same thing. New rack and they threw in a Fusion shirt. Unreal service.

(dakid) · (dakid) **Join Date: Feb 2001** 05-02-2008, 5:30 PM

the thread title led me to think you were going to tear 'em a new one like you do when you talk about the rams.

(bsebllhglyknit)

what phone number did you use to call fusion?

(05mobiuslsv) · (05mobiuslsv) **Join Date: Apr 2006** 05-02-2008, 7:21 PM

Nice, beats the hell out of them telling you to get bent huh...

(deltamud) · (deltamud) **Join Date: Sep 2006** 05-03-2008, 1:03 PM

Ryan, I am sorry, but I cannot find their number. I do remember it being a real adventure trying to find it. I finally went to Ultimate Water sports in San Jose, and an employee gave me the #.

(innov8) · (innov8) **Join Date: May 2005** 05-03-2008, 1:16 PM

http://www.fusionsports.com/talk_to_us.php

(tanner) · (tanner) **Join Date: Oct 2005** 05-03-2008, 6:55 PM

Toll Free: 1-877-863-8746
Phone: (925) 924-1365

Either or ;) .... LEAVE A MESSAGE!!!!!!!!

(bsebllhglyknit)

I have 5 calls into them so I can file some warranty claims on some stuff. No returned phone calls, I sent them a fax. no response. I pretty sure the 925 number is the one I have on file. I hope I get some kinda of phone call. I have tons of warranty stuff piling up.

(tanner) · (tanner) **Join Date: Oct 2005** 05-04-2008, 12:35 AM

Ryan lets not blow things out of proportion?.... they only make 4 items to have claims on, and not like you got 4 or 5 boats.

(bsebllhglyknit)

Haha sorry I should of clarified. I work in a pro shop and handle all the warranty stuff.

(tanner) · (tanner) **Join Date: Oct 2005** 05-04-2008, 5:48 PM

I actually thought about that after I posted it. I was like... nahhhhh surely not...lol.

(bsebllhglyknit)

yeah I have 5 speakers that need new leds. 2 didnt come with grills. 3 that need new speakers. and a light bar that came with a cracked light, no bulb and missing screws. Im sure they will take care of it, its just a matter of getting ahold of them.

(newty) · (newty) **Join Date: May 2005** 05-05-2008, 8:38 PM

I've had nothing but problems. It took 4.5 months to get a clamp and the same (but still waiting) on a replacement speaker. Not so impressed! Good to hear things worked out for some of you guys.