I cant beleive hyperlite. LAME LAME LAME

OK so here is my story. I love the premier handal;however, the damn thing ripped. So there waranty is 1 full year and I bought it 8 months ago. SO I take it to a shop to send back. It comes back today with super glue all over it. In fact there is a patch where it ripped. the patch is double the size of the foam on the grip. It doesnt even fit. what should I do??????
Another reason I should have never switched from cwb}

Take a picture and POST it! Lets see the handy work!!
Seriously take it back to your local shop (if thats where you bought it). They should replace it for you and deal with Hyperlite themselves since they have a relationship with them.

(Message edited by board2death on March 06, 2007)

I love these coming online to bit@h threads.... Especially when they start with "I love the".

What should you do.... how about talk to customer service about it, not wakeworld.com

Have you told them that you did not feel their repair was acceptable?

If you think you should switch back to CWB, switch.... There will be a thread on here about CWB tomorrow......and Liquid Force the next day.... CANNOT WAIT for my first Ronix thread.

P.S. Looking at the Ronix catalog yesterday....still in love with ECD.

Maybe CWB would like to hang it in their booth with a sign that says... "Here's your Hyperlite warranty".

haha! superglue! thats classic

my wife has my camera ill post pics tonight

wait thats a great idea. If any other rep is out there reading this I will send them this handal with the recipt. HO said that they never repair handals over the phone however, when I gave the RA# the guy was like WTF this never happens. CHEAP CHEAP CHEAP.. Herb and Paul would have givin me a new one.....

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quote:

Herb and Paul would have givin me a new one.....

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bahahahahaha

Twenty bucks says your shop screwed you & kept the new one. Granted I'm playing devil's advocate here but...

Big Heavy, damn dude, you may be right! Classic

stephan, im pretty sure the shop has to send in the damaged goods. I dont think hyperlite sends out new goods no questions asked.

"Herb and Paul would have given me a new one..."

Yup, that is also why Herb is on company #4.
Companies have to be careful with warranties. Can't just throw a new one in a box. If they did glue it, I would put it in a box with some of my dogs excrement and ship it back. But I think we all expect as soon as there is a small issue with anything, company's problem or not, they need to jump out of their seats and fix it. The wake industry is tiny.. Company's can't afford to be shipping brand new stuff out without making sure it is faulty product. Again, if they glued your original handle... wow.

Pick out a New Helium Handle at www.heliumwake.com the go to www.the-house.com and order one! It wont rip!


Big Heavy--I could totally see that happening.

Call Hypertlite, 800-938-4646 tell them what happened, I'm sure they will make it right.

randy i called them and the guy could not beieve it himself. he said they always send new ones, so I have to send him pics so he can send me a new one. Either way its been two weeks and very inconvient. I hate using someone elses handle, I know everyone can say the same thing about a specific handle they like. Your run isnt the same without it. Im sure ill get it taken care of, I just never expected that Hyperlite would do that.

andy I use to ride a carbon handle but I popped it one time off a double up and it cracked my board. how are the leather grip handles? like or dislike

Big Heavy, you might be right on.

If I was the powers that be at Hyperlite, I'd send you your money back and tell you to go to CWB.

Lame...lame....lame.....

....maybe I am just old.... Jesus, seems like everyone always wants to warranty every little thing. The handled ripped, you are sending it in and they are taking care of it. You call out HL on a public forum, then bitch about having to wait while they send you a new handle to replace your 8 month old one that is probably worn out....NOT DEFECTIVE....WORN OUT....

That is not to say that it can't be taken care of under warranty....just this whole thing SCREAMS something for nothing society we have become.

The problem is there is no such thing as "something for nothing", we all end up paying the price.

E.J. if ryan bought a hyperlite handle than they should take care of it weater it is just worn out or it ripped cause its defective either way its warranty 4 a year and they should take care of it the right way and im also willing to bet that the shop kept the new one and gave him the old one back think about it tho E.J. if your car was under warranty and you took it in and got it back still messed up you would be pissed to

Post up the pictures, I want to see the Macguyver fix.

I've got a 17" Helium Dragon TCH-II handle for sale if you were interested - $70 shipped.

jrw(jrw)....I'll tell you this. If I had a handle that I used for 8 months and it ripped, I'd buy a new one. Truthfully, I don't think warranty would go through my mind.

That is not to say that it is devious to take it in to be replaced under warranty. THOUGH....

Like I stated in my first post in this thread. It is not something to be hashed out here until the powers that be decide that they will not honor their warranty.

THEN complaining about waiting 2 weeks to get a new handle....well, I just don't have any sympathy.

IF....the shop kept the new one and fixed the old one....that is on the shop....not HL. BUT that is VERY easy to figure out; HL will know if they sent a new handle out....

I don't like the entire feel of these threads, never have. That is the EXACT reason for my first post.

E.J. i do agree that saying something like hyperlite is lame over a public thread and im sher hyperlite prob sent a new handle back to the shop but i would also be angree if i sent my handle in and got the same messed up one back

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quote:

if ryan bought a hyperlite handle than they should take care of it weater it is just worn out or it ripped cause its defective either way its warranty 4 a year and they should take care of it the right way

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I dont think any company in their right mind will offer a warranty that covers normal wear and tear.

I haven't personally seen the handle so I don't know what happened in this case, but based on my experiences with Hyperlite and their product and customer service, I wouldn't be surprised if your shop was the one to blame in this case. Why don't you talk to the guys at HL and see what happened and then let us know what you found out.

I think these continuing small complaint threads need to stop immediately. I dont see enough information in Ryan's post to require this thread. Furthermore for someone who DOES need to post a legitimate complaint this is taking away the power that ww has had in the past for such instances. People, quit with bringing it to WW until you have exhausted all other avenues of mediation.

IMHO If I had warranty work done that was honestly defective I wouldnt have even left the shop with the handle in its explained condition. I would have immediately looked at it and said "what the ... is this". At which point the local shop should say "I agree, take a new one for now and let us hash out this issue with Hype".

Ohh Yah, I have dealt with torn Premier handles, but usually its around the seems where the eva starts pulling apart; which IMO is a defect. If it simply "tore" at some odd location, its probably not a defect.

not to hurt any ones feelings but it seems like this site has a lot of whiners/complainers...suck it up, man up and quit acting like a ••••••• little kid...

yeah seems like calling companies, dealers, and proshops out is becoming a trend lately.... right or wrong who knows... used to be you might have to make a couple phone calls somewhere till you got the person you wanted and they gave you the answer you wanted.. now you talk to someone if they dont say what you want to hear you go on a public forum and call them out...

right or wrong who knows, me personally i just write this kind of stuff off and go buy a new products...

I sent my 06 premier handle because of a few tears in the grip, and I just got my brand new red 2007 premier handle yesterday.... IT IS SOOOOO SICK!!!

ITS A LEATHER GRIP, TRIANGLE SHAPED HANDLE.. SWEET

[IMG]http://i5.photobucket.com/albums/y176/nething2blind/handle1.jpg[/IMG]

<img><br><br>

how the heck do i post pics.

Not to slam anyone, but even if this thread is not warranted at this time...If you are that sick and tired of the increase in whining threads, then don't open the thread. Simple as that. I agree with some of the gripes about recent calling out of companies, however, let them gripe and take it with a grain of salt. We don't need to slam the guy. Give him some good advice and cool his heels. Patients and tolerance goes both ways folks. Peace.

TO all of the haters on this site talkin ish about me, here are some photos. Tell me that you wouldnt complain as well. We have warranties for a reason. THIS IS ONE OF THEM
OH yea this is what the handle looked like AFTER i got it back.

No.
I was expcting the grip to have pulled all the way around. I would chalk it up to poor design. With the seem under your finger tips it's going to peel sooner or later. You also have to ask your self how much do you ride?

8 months, 4 days a week, 2-3 sets a day= normal.
8 months, 1 day a week, 2 sets a day= average.

just my .02

(Message edited by whitie on March 06, 2007)

hmm..wedding ring or someother ring perhaps

oops
8 months, 1 day a week, 2 sets a day= warranty.

Van(vanski)...I cannot sit back and watch the endless bashing threads without saying something. Turing a blind eye will solve nothing.


Spin2Win(spin2Win)...I don't think people are "talking ish about you." I think your response was juvenile at best and stated as much. I am talking about your actions, not personally attacking you. You ask me if I would have complained, nope...I don't think so. Not a shot in Hell that I would have responded like you have in a public forum. Though as I stated above, it is well within your right to get it taken care of under warranty. I just think you handled it wrong.

I stand by EVERYTHING I have posted in this thread.

im on my 4th catalyst handle, new one every time...i guess its all who you talk too...thats the only thing i have hype, i always stick with cwb for that reason

Spin2win, I'll take it if you dont want it. That looks better than my handles, lol... I'm not into fashion, just riding, so I dont care how it looks.

I can understand you are upset, you spent lot of money on that handle, but IMO try to get it worked out before you flame...

They did the same thing with my slalom ski a few years back. It cracked and they put some type of glue in the crack and sent it back. It never skied the same.

Ryan,

I have never used a Helium Lether grip, infact I dont know if they make them yet. I prefer foam, the Helium Foam is Sick!

For what it's worth..... I think that's a pretty shoddy repair. It's one thing if they don't want to warranty it. If that's the case then just send it back. A proper warranty would have been to replace that handle.

I've seen plenty of people stretch warranties... I've worn out equipment myself within a year of purchase and decided that it was purely wear and tear, but that handle doesn't look abused. I have a feeling that I'd be dissappointed if that was my handle.

I will say though, that if you wear a wedding ring when you ride you can expect to tear through handles in a hurry. Not sure if that was the case in this circumstance.

EJ,

Let's turn the tide on you for a second. You buy a new car and since you are "old", that new station wagon breaks down at 2 years 9 months and 35,000 miles. Do you just suck it up? I doubt you would no matter how "old" you are.

Companies have warranties for a reason. It is their guarantee on their product. If their product wasn't shoddy they wouldn't need to replace it.

I personally went through 5; count it 5 $100+ handles last year. All of them sucked and tore. Some handles are carbon and others were not. The damn things just kept ripping. So I feel for him getting jacked on his handle. The industry needs to make a better product or keep giving the people that pay the money a new one if it can't handle a single season of riding.

I don't know about you, but I would much rather buy beer with that $100 that buy a new handle 2-3 times per season because these companies make questionable products.

Yeah i would pissed but not at hyperlite, at your local shop. They should have given you a new handle right then if you bought the handle within a year and deal with hyperlite themselves.

yea im pretty pissed at the shop. Hype was very nice, actually the guy there was SHOCKED they did not send me a new one. They took care of it, and they are sending me a 07. No i was not wearing a ring, I cant believe that anyone is dumb enough to wear a ring while riding in the first place. I ride a good amount and have had handles since 97, this is the first time this has happened to me. EJ maybe you dont ride that much but when you get a handle you really like and then you have to ride another it SUCKS. so thanks everyone for the feedback.

My family has ridden Hyperlite boards/bindings/skis and used the ropes and handles for years. We never had any issues getting any kind of warranty replacements/repairs done. We are more than the average user riders and most times our stuff outlasts our desire to get new stuff. We pass it along to friends/family who continue to use it.
What also helped alot in longevity of the handles was keeping our friends from using gloves...Kevlar or similar coated gloves will kill an eva handle.

PERFECT, I love the spotlight Captain Tripps.

1. No analogy with the car. We are talking about a handle and I said I couldn’t see myself taking it in on warranty. That is me and I say that with all honesty. We are not talking about warranty with a car, we are talking about a handle.

2. I already stated that I thought having the issue taken care of on warranty was well within his rights. If the warranty is 1 year and it failed within that year, warranty away. I think the public Hyperlite is lame, I should have stayed with CWB, I am getting a new handle but have to wait 2 weeks….is juvenile.

3. I love buying beer. Regardless if I have to purchase an extra handle, I will always have beer....

Again, I wouldn’t take a thing back that I have posted.

Spin2Win, I am happy the situation seems to have been resolved. Again, this was in no way a personal attack.

Oh...and I do have a station wagon. Passat Wagon GLX with the 4Motion to be exact. It is my wife's actually, but I love it..... The warranty is 4 years/50K if I remember correctly......though I haven't had to take it in for anything.

EJ, I fully agree with you. These threads need to stop. However, it is the delivery of your response IMO that needs attention. You could easily respond in similar fashion to, "Bro. Easy with the guns. Don't start shooting off your bullets without checking with Hyperlite first. If Hyperlite doesn't stand by their product then re-post. I would call the Hyperlite rep and find out if in fact your shop did send it in for repairs. If it did...and the repair was in fact how you received it...then gripe with the rep for a new handle. If they did send you a new one...then we all know what the shop did. Then your gripe is with the pro shop. Get all the facts first and then post if you come to a dead end." WSRyan may take that better than someone responding because they are at the end of their rope with these types of thread.

So with that EJ, all I was saying was your response could have been better. No personal attacks, just a little constructive criticism.

EJ you need to chill, better yet just dont post in threads like this.

Van, I dont think threads like this should stop completely. Sure, the approach was wrong but I thought it was intresting to see the repair job the local board shop or hyperlite did. I dont know about you, but I would sure like to know this sort of info before I go shopping for a brand of handles....

Robert, though I appreciate your trying to tell me where and where not to post, I think I will make that decision on my own.

Go back, read each of my posts and tell me exactly where I got personal. Or needed to "chill."

I feel I have been diplomatic.

Van, I can agree with you in principle & agree I was not touchy/feely, but I don't feel like I was ever mean or personal. More than willing to have dialog....but again, I have not regrets over anything I have posted on this thread.

EJ you know it's all about beer and burbon!

...and through all of this do we know exactly what happened, or is everyone just getting bent at the lack of quality handles and/or willingness to properly warranty a handle? Was that shoddy handle repair done by Hyperlite or by the local shop (whose name STILL has yet to enter this thread).

And YES, THREADS LIKE THIS DO NEED TO STOP. It's pretty obvious that the guy got his "fixed" handle back from the shop and came straight here. Nowhere has he left anyone the impression that he tried to work things out with the shop OR the mfg at ALL. He just went home and made a thread basically saying "HYPERLITE SUCKS" without trying to figure out whose fault this actually is. Now don't get me wrong- I can see this place being a sort of "last resort" (and a damned good one at that!) for when you can't figure things out on your own...but when you come straight here so that you can drag some company's dame though the dirt (and possibly have them send you a new _____ for your troubles? who knows, it's happened before...), it's just LAME LAME LAME.

lol, yup I agree Scott. I am suprised the thread still exists and that the thread title has not been changed.

My premier ripped but they sent me a brand new one and mine was an older model than was out.

i personally think thats redicilious. For the price they pay to make that handle they shoud have just replaced it.

Haha, everyone bash on EJ. Speaking of lame lame lame. If you're as old as you say you are you should have the maturity to let other people do/post as they please. Do you think you're changing anybody's opinions by posting negatively? Quite the opposite is true, in fact you've got me posting negatively. Try being positive, it's infectious.

My murray handle ripped at seams and I sent it back through the shop I got it from at the end of the season and got a brand new one to replace it. Thankfully they sent the '06 and not the lime green and blue '07

Yea Kevin, let's let everyone post as they please and see where WakeWorld goes. This board monitors itself VERY well.

If I read the entire post correctly, I gave sound advice in MY VERY FIRST POST, which apparently was taken. He contacted HL.... HL is sending him a new handle. Done deal.... Positive, negative.....whatever..... My posts were direct.

We still don't know who the shop is. If the shop was who fixed the handle. He(Spin2Win) is pissed at the shop, but apparently it is Hyperlite who gets the brunt of this.

Anyway.........thanks for the contribution .....

My friend has the exact same handle and has send it back twice now. He received a new one every time.
This is the best way for a company to keep customers. Because of the proven good warranty, I will not even look at anything but Hyperlite for boards or bindings (big ticket items). Not saying that other companies will not give good warranty, but I KNOW Hyperlite does, so why take a chance ?

I wouldnt worry about defending yourself E.J., in the end your posts were right on. HL took care of the problem regardless of the fact that homeboy came on hear crying before ever mentioning that he even so much as picked up a phone. Once he did, they took care of it. Anyone who has worked in a company knows there are good employees and bad ones, otherwise HR wouldnt be needed. For all we know spins handle may have never left the local shop. Yet hype is LAME, LAME, LAME, lol.

Guys, this place would be pretty boring if we didnt have someone telling it straight or stirring things up so chill out and let it be. This thread was pretty much pointless in the end. The handle was fixed with one phone call and Hype was bashed in a public place before they ever got an opportunity to fix the problem.

I'm glad post like this exist. They hold "the man" accountable. Spin2win got screwed. That repair job is nothing less than insulting. Yeah, the title of the thread is a bit harsh, as if it matters.

I'd like to know who is responsible for the crap repair job on that handle. Dealer or Hyperlite? Seems to me that Hyperlite is the guilty party. Even if HL did the shotty repair the shop should have acted as some type of quality control.

Root, what if Hype never even recieved the product; your jumping to conclusions here. Unless it was mailed directly from Hype to spin, the local shop could have very well re-glued it themselves and passed it off as warranty work.

I think its hilarious that someone can jump to such a harsh conclusion when there isnt even enough information about the situation to warrant it. EVERYONE, HYPERLITE IS NOT ONLY RESPONSIBLE FOR THEIR PRODUCTS BUT EVERY SINGLE BOARD SHOP EMPLOYEE THAT SELLS THEIR PRODUCT, lol (sarcastically said of course). Ish happens, they fixed it within one phone call; regardless of what the local shop did; how does this make them LAME, LAME, LAME?

Furthermore, if a Hyperlite employee did this, hyperlite fixed the problem upon phone call. How is that so bad? Anyone who has worked in a location with more than a handfull of employees knows "you cant watch everyone all the time" you make adjustments based on what the customer tells you. If hyperlite did have a much more controlled HR department their boards would be even more expensive to cover the overhead associated with it.