Jason, they do want you to go through a HL shop first if possible. I actually had to call HL and while I had her on the phone I asked for the low down on warranty. Here's what she said: Bindings from 06 on, two year exchange from date of purchase, no parts to repair. Bindings older than 06 remain lifetime warranty if parts are available, if not and they upgrade you to 06 or newer, you fall under the two year warranty. DNA boards, two year replacement warranty. All foam boards, lifetime replacement warranty. Of course the one thing I didn't ask about was the Roam! Owner damaged boards that are repairable, are done for free as long as you pay round trip shipping.
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